Data Support Analyst

Job Summary

Job Title : Data Support Analyst (Level 2)

Location : Auckland NZ

Role Type : Contract (3 Month)

About the Role :

In this role you will be responsible for providing application, and general help desk support to ensure the smooth operation of applications and real estate related data. This is a contract role where you will leverage tools such as Jira and Zendesk to handle customer inquiries troubleshoot issues and escalate tickets when necessary.

Key Responsibilities :

• Provide Level 2 support for data-related and application issues
• Act as the point of contact for escalated help desk tickets from Level 1 support
• Use Jira and Zendesk to track manage and resolve support requests efficiently
• Troubleshoot and diagnose issues related to applications and data quality
• Work with internal and external teams to resolve technical issues
• Identify recurring issues and suggest potential fixes or process improvements
• Create and maintain documentation for support processes and solutions
• Assist in the testing of system updates and patches to ensure smooth implementation
• Support end users in understanding and navigating software systems related to real estate services

Key Skills and Experience :

non-technical users

Preferred Qualifications :

If interested, please apply - alternatively, email [email protected] for any questions.