Head, Data & Ai Development

This position is a technology leader responsible for driving execution and delivery of data, analytics, and AI initiatives in alignment with MINDSG Ltd's Vision and Mission.

The deputy director will lead delivery and execution efforts across IT infrastructure, enterprise systems (including NetSuite and SAP), data analytics and artificial intelligence.

This role ensures the execution of the set technological initiatives to improve organisational effectiveness and deliver better outcomes for clients, caregivers, volunteers, donors and staff.

Overview

Strategic Technology Leadership

Support the development of a future-forward technology roadmap prioritizing key initiatives

Advise on emerging technologies, risks, and digital opportunities to improve client experience, service delivery, and operational efficiency

Collaborate with Heads of Departments, Centers, and Corporate Services to roll out technology initiatives

Lead digital transformation initiatives, including system integration

Enterprise Systems & Applications

Directly lead the implementation, optimisation, continuous improvement, and integration of enterprise resource planning (ERP) systems, including NetSuite and / or SAP

Drive execution of projects to be delivered on time, within budget, and with measurable outcomes that support the organisation's strategic objectives

Drive deployment of ERP-related initiatives to finance, HR, and service teams to ensure system usability and productivity improvement

Data, AI & Automation

Support development and execute a data strategy, including data governance, architecture, quality, and accessibility across departments

Directly drive the execution of the development and adoption of : Data integration, master data management (MDM), advanced data analytics, and data development practices

Generative AI-related initiatives to ensure ethical use, enhance knowledge management, client communication, and productivity

Robotic Process Automation (RPA) to streamline repetitive processes such as reporting, compliance tracking, and client administration

IT Operations & Security

Manage and ensure initiatives / projects meet IT policies, cybersecurity strategies, and disaster recovery plans stays updated and relevant

Maintain business continuity and disaster recovery protocols in relation to data development and AI

Ensure compliance with regulatory requirements including PDPA, IMDA standards, and data ethics

Support promotion of digital equity by collaborating with frontline teams to design inclusive, accessible digital solutions

Drive test and scale tech pilots in collaboration with programme teams and external partners

Evaluate and select emerging technologies and service partners to enhance service access and outcomes

Digital Inclusion & Innovation

Promote digital equity by collaborating with frontline teams to design inclusive, accessible digital solutions

Drive test and scale tech pilots in collaboration with programme teams and external partners

Evaluate and select emerging technologies and service partners to enhance service access and outcomes

Leadership & Capacity Building

Hands-on leader capable of building, leading, and developing a high-performing technology delivery team

Able to effectively communicate and engage organization-wide stakeholders to build digital literacy

Foster a culture of continuous learning and ethical innovation

Stakeholder Engagement & Partnerships

Collaborate with sector peers and start-ups to co-develop scalable social impact solutions

Manage external vendors, consultants, and technology partners to support delivery where necessary

Build strong working relationships with internal stakeholders to ensure alignment and smooth execution of projects

Support partnership with funders, tech vendors, and institutions to co-create solutions and secure technology grants

Qualifications

Bachelor's degree in Information Systems, Computer Science, Engineering, or related field

Other Information

At least 8 years of technology delivery and project management experience

Proven delivery experience with ERP systems (NetSuite and / or SAP will be a plus)

Strong hands-on experience with the delivery of data engineering, cloud platforms, data analytics platforms, integration platforms / middleware, and AI

Execution-driven with a strong bias for action and results.

Pragmatic problem-solver who can adapt solutions to real-world social service contexts.

Innovative, excellent analytical and critical thinking skills with a high attention to detail

Good communication and interpersonal skills in engaging and working in a multi teams environment

Strong understanding of best technology practices and business processes

Passion for using technology to create social impact

Knowledge of ERP integrations and automation tools

Experience with BI tools, SQL, Python, Power Platform, UiPath, or OpenAI APIs

Experience in social service, healthcare, or government sectors

Experience working in a technology consulting environment

Certifications such as PMP, ITIL, SAP, NetSuite Administrator / Professional, etc.

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