Customer Success Manager (NZ) - Remote

Overview

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since 2014, we’ve scaled to a $2 billion valuation with a presence in six countries and service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

• We are Mission First - everything we do is driven by our Mission.
• We are Remote First - we champion a remote environment with asynchronous communication and autonomy.
• We are AI First - AI is a core part of how we operate, not just a tool.
• We are Apolitical - we do not take a position on political or social topics unless it relates to our Mission.
• We Live by Our Values - we role model our values 100% of the time.
• We Expect High Performance - we set a high standard and strive to be exceptional.

This role

As a Customer Success Manager, you will be the primary strategic partner for a dedicated portfolio of approximately 40 of our highest-value clients. This is not a support role; you are the CEO of your own book of business. Your mission is to embed Employment Hero as an indispensable part of your clients' operations by ensuring they achieve a significant return on their investment.

You will operate within a sophisticated Account Management model, building influential relationships with key stakeholders, driving growth, and identifying strategic upsell opportunities. Success in this role means transforming client satisfaction into advocacy, leveraging performance indicators to create champions for our brand. You will be the central point of contact, orchestrating internal resources from across the business to ensure your clients are supported at every stage of their journey.

Responsibilities

Who you are

To thrive at Employment Hero, you’ll embody The EH Way—operating with focus, agility, and impact. For this role, you’ll also bring :

What we can offer

At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means :

Employment Hero respects privacy of your application data. Our Applicant Privacy Policy is available here :

Employment Hero celebrates diverse perspectives and experiences; we invite people of all backgrounds and identities to apply for this position.

Candidates are kindly requested to submit their CV in PDF format for review.

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