Visitor Service Team Member - Fixed Term

OverviewVisitor Service Team Member – Fixed Term.

This six-month fixed-term contract covers a busy summer season.

The role is hands-on and varied, rotating across admissions, retail, café, and events.

You will welcome visitors, sell tickets and tours, serve in the café, support retail sales, and help deliver functions and birthday parties.

You'll be part of a supportive team with a fair roster ensuring weekends off where possible.ResponsibilitiesEngage with visitors at front-of-house, share local knowledge, answer queries, and promote aquarium experiences and memberships.Support café and retail spaces by serving customers, maintaining high hygiene standards, and seeking opportunities for additional sales.Help bring events to life, from responding to party bookings to assisting with set-up, service, and pack-down for functions and celebrations.About YouConfident communicator with a passion for delivering top-notch customer service across front-of-house, food service, and retail.1–2 years of experience in a customer service role.Solid computer skills and attention to detail.What We OfferDiscounted Health Insurance Work Scheme + Eye Test SubsidyRetailer Discounts + Study assistanceEmployee Assistance Program (OCP)Quarterly values awards + Birthday vouchers + Social clubFree flu vaccinations (annual)Ka Awatea Cultural Wananga + NCC Kapa HakaTe Reo Maori language classesThis is a fixed-term opportunity for six months.

You'll work 33 hours per week across four days as rostered (over seven days including public holidays).

You will be based at the National Aquarium of New Zealand on Napier's Marine Parade.The hourly rate for this role is between $

• (including KiwiSaver), with the final offer depending on your skills and experience.Applications for this role close on 31 October

However, due to the competitive employment market, we will interview applications as we receive them and may close the role when we have found the right person.

Please do not delay in applying.About NCCNapier City Council is an equal opportunity employer that values diversity.

We welcome applicants from all backgrounds and strive to make our hiring process fair and accessible.

If you need support or adjustments during your application or interview, let us know—we're happy to help.Our success is grounded in partnerships with Mana Whenua and Iwi, supported by our Maori Partnerships team, Te Waka Rangapu, which builds cultural capability through education and training.Before you join, you'll need to complete pre-employment checks (including drug testing, with some roles requiring health screening).

As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.Please visit Napier City Council Careers website to see full job descriptionSeniority levelEntry levelEmployment typeFull-timeJob functionAdministrativeIndustriesGovernment Administration

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