Cloud Support Engineer (DevOps)

ABOUT US

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

Key job responsibilities

First and foremost this is a customer support role – in The Cloud.

On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web / live chat.

You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

Training : We have training programs to help you develop the skills required to be successful in your role.We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.

A day in the life

Every day will bring new and exciting challenges on the job while you :

Learn and use groundbreaking technologies.

Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.

Interact with leading engineers around the world.

Partner with Amazon Web Services teams to help reproduce and resolve customer issues.

Leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services.

Drive customer communication during critical events.

Write tutorials, how-to videos, and other technical articles for the developer community.

Work on critical, highly complex customer problems that may span multiple AWS services.

About the team

AWS Support Engineering team is at the forefront of transformational technology assisting a global list of industry-leading companies that are taking advantage of a growing set of services and features to run their mission-critical applications.

Career development : We promote advancement opportunities across the organization to help you meet your career goals.

As we operate on a follow-the-sun model, with Support Engineering sites located globally, there is no after hours on-call or mandated overtime in this role.

We are open to hiring candidates to work out of one of the following locations :

Auckland, NZL | Wellington, NZL

BASIC QUALIFICATIONS

• The Deployment role supports our services that focus on DevOps technologies, including automation, continuous integration and configuration management.
• Knowledge / experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and / or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
• Knowledge / experience with Networking and troubleshooting (TCP / IP, DNS, routing, switching, firewalls, LAN / WAN, traceroute, iperf, dig, cURL or related)
• Bachelor’s degree in Information Science / Information Technology, Computer Science / Engineering or a related field OR equivalent work experience in a technical position

PREFERRED QUALIFICATIONS