Customer Service Officers - Aquatic Services

Customer Service Officers - Aquatic Services

About the Role

We're looking for friendly, motivated Customer Service Officers to join our team at Wai o Rua - Stratford Aquatic Centre, with multiple opportunities available.

The Wai o Rua - Stratford Aquatic Centre Customer Service Officers are the superstars at the front of our facility working hard to ensure seamless processes for entry into the facility and supporting with facility bookings and retail. Showing immense pride in the facility by promoting and understanding the services on offer and have excellent communication skills in person, online and on the phone to create the ultimate customer experience for all.

We currently have the following positions available :

• Part-time (30 hours) : Monday to Friday, 12noon - 7.00pm
• Part-time (10 hours) : Saturday, 6.30am - 5.30pm (There is the possibility to job share - perfect for two people to alternate weekends)
• Casual positions : Flexible hours to suit your availability

As a Customer Service Officer, you'll be confident communicating in person, online, and on the phone, and you'll take pride in promoting our services and creating a welcoming environment for all visitors. Whether you thrive on busy afternoons or enjoy being part of the weekend buzz, we have a role that could suit your lifestyle.

The salary range for this position is $24.00 to $29.00 per hour with the appointed starting level dependent on the skills and experience of the candidate.

About You

You will have proven customer service skills with the ability to grow positive working relationships with customers, staff and community groups. You will be competent in the use of online and computer-based programmes and participate in looking for continuous improvement for systems and processes.

You will work well as an individual but also thrive in being part of a fantastic team.

Experience in managing social media for businesses and creating engaging and informative content would be an advantage and could form part of the role for the right person.

All Aquatic Services roles are subject to a police reference check under the Vulnerable Children's Act 2014.

Stratford District Council is proud of our diverse and inclusive work environment, and our commitment to fostering genuine partnerships with Mana Whenua. Our preferred candidate will respect and acknowledge the importance of the Treaty of Waitangi to our mahi, and be open to the use of Te Ao Māori values and te reo Māori.

Why work with us?

Our staff will tell you the best thing about working here is the people, a great staff culture is important to us. We have a positive, energetic work environment with plenty of laughter. Our customers and our communities are at the centre of what we do, and our people are what makes it work. If you join us, you will also benefit from ongoing professional development, a flexible working policy, te reo learning assistance, regular health checks opportunities, subsidised pool visits, an active social club, and free car parking!

About us

The Stratford District sits in the heart of the Taranaki region, and is the gateway to Taranaki Maunga and the famous Forgotten World Highway. Our district is home to stunning parks and gardens, and there are countless opportunities to explore the landscape, arts and culture and local history. Working in Stratford gives you the best of both worlds; the lifestyle benefits of living in the world-renowned Taranaki region, paired with a workplace that values work-life balance. As a staff member of Stratford District Council there's a lot to be proud of and we welcome you to be part of the experience.

Visit stratford.govt.nz / jobs to submit your application. Only applications submitted via our website will be accepted.

Stratford District Council reserves the right to close this vacancy early if sufficient, suitable applications are received. Please submit your application as soon as possible to avoid disappointment.

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