Manager Partner Operations Anz

Position Summary & Primary Objectives

Reporting to the Director Partnerships and Alliances, the Manager Partner Operations is responsible for vendor partner operations for CyberCX ANZ.

The Partner Operations Manager will be responsible for the business performance, internal to external engagement, and governance required to execute CyberCX's vendor partner operations in Australia and New Zealand.

Revenue and profitability :

Engage with the CyberCX customer team on pipeline to close sales activity related to product sales, prioritizing renewal sales activity.

Key Relationship Stakeholder :

Serve as the first point of escalation for engagement between the CyberCX customer operations team, our vendor partners, and distributors.

Governance :

Take responsibility and ownership of the tools used to manage our vendor partner ecosystem; internal database of agreements and certifications.

Key Roles & Responsibilities

Contribute to and execute the vendor partner strategy for CyberCX supporting engagement with strategic, tactical, and emerging partner model.

Maintain vendor partners database of the legal, commercial, and contractual obligations and agreements; maintain agreement lifecycle and manage agreement renewal, addendums, and partner program updates.

Take ownership of CyberCX Distributor – Relationship Management.

Renewals management – Lead customer retention through proactive planning, management, and execution of product renewals with customers and internal teams.

Work with sales operations to ensure deal registration and partner portal access.

Ensure the professional services team has access to partner technical support tools, downloads, and knowledge base – be the conduit for partner support teams.

Partner programs – Be informed of the latest partner programs of the vendor-partner and keep the internal knowledge base updated.

Coordinate and liaise with partners to support CyberCX customer teams bid and RFP preparation; commercial negotiation (price & margin), customer references.

Work with Legal, Finance and the Practice leads as conduit into the vendor-partner ecosystem, including facilitating reseller agreements, negotiation and contractsnovation.

Preferred Qualifications, Experience & Skills

Bachelor's in IT, cyber security or related field highly regarded.

Hands-on experience with large and complex vendor partner relationships is critical.

Demonstrate strong analytical, organization, and commercial acumen in previous roles – technical understanding a plus.

Understanding of sales operations and vendor partner engagement; territory planning, go-to-market, CRM, sales and account planning.

Strong and confident presentation skills – written and verbal communication capable to build credibility with internal & external stakeholders.

Strong analytical and problem-solving skills, and the ability to translate information into creative solutions to benefit the business.

Skilled in responding to setbacks in an agile and resilient manner.

Personal Attributes

Professional and ethical; you inspire trust and confidence through integrity and respect.

Customer-obsessed and a self-starter; you go above and beyond to deliver extraordinary results and experiences for customers.

Innovative and open to change; you are focused on finding opportunities for continuous improvement and ways to optimise work processes.

Collaborative and with an enterprise mindset; you speak up and welcome all input, opinions, and questions.

Emotionally intelligent; you lead with empathy, connection, and assertiveness.

About CyberCX

CyberCX is the leading provider of professional cyber security and cloud services across Australia and New Zealand.

We are a trusted partner to private and public sector organisations helping our customers confidently manage cyber risk, respond to incidents and build resilience in an increasingly complex and challenging threat environment.

Through our end-to-end range of cyber and cloud capabilities, CyberCX empowers our customers to securely accelerate opportunities in the digital economy.

Our services include consulting and advisory, governance, risk and compliance, incident response, penetration testing and assurance, network and infrastructure solutions, cloud security and solutions, identity and access management, managed security services and cyber security training.

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