Graduate Customer Success Manager

Location

This role will be based remotely worldwide.

What your day will look like

• A strong focus on supporting customers by finding solutions to ticket requests.
• Enrich documentation about problem solving, Q&A, onboarding materials.
• Drive campaigns targeting multiple customers through digital touch-points and activities.
• Identify high potential as well as high risk customers from newly onboarded users or customers.
• Onboard new customers and introduce them to our products and support processes. Products include : Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
• Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Engage with your portfolio of customers to ensure risk identification.
• Collect feedback from customers and format them for review by the product team.

What we are looking for in you

Additional skills that you might also bring

We appreciate proficiency in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English.

What we offer you

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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