En - Front Office Manager

Accor Rotorua, Bay of Plenty, New Zealand

1 month ago Be among the first 25 applicants

Full-Time | Permanent Position

Overview

Step into your future with Novotel & Ibis Rotorua.

Set on the edge of Lake Rotorua and a short stroll from the city's Eat Street, Novotel & Ibis Rotorua offer warm Kiwi hospitality and world-class service.

We're seeking a passionate and driven Front Office Manager to lead the front office and reservations teams.

You'll be the face of our hotels—welcoming guests, ensuring seamless interactions, and helping every stay feel like home with a touch of Rotorua magic.

What you'll be doing

Oversee all front office and reservation operations, ensuring smooth and efficient service delivery.

Lead and inspire the front office and reservation teams to deliver exceptional guest service.

Ensure regular training and upskilling for the teams.

Oversee and manage check-in / check-out procedures with a focus on maximizing occupancy and revenue.

Handle guest feedback promptly and professionally, turning challenges into opportunities.

Collaborate with other hotel departments to enhance the overall guest experience.

Maintain and implement Novotel & Ibis brand standards, ensuring excellence in every interaction.

Qualifications

Previous experience as a Front Office Manager or Assistant Front Office Manager in a 4-star or 5-star hotel environment.

Strong leadership skills with the ability to motivate and develop a high-performing team.

Excellent communication, organizational, and problem-solving abilities.

A passion for delivering outstanding guest service with a proactive and positive attitude.

Proficiency with hotel management systems (Opera Cloud experience preferred).

Flexibility to work shifts, including weekends and holidays.

What's In It For You

A competitive salary

Opportunities for career development and global mobility within the Accor network.

Staff discounts at Accor hotels worldwide.

Training programs and access to learning platforms to support your growth.

A vibrant, inclusive workplace where your ideas and contributions are valued.

Additional Details

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Other

Industries : Hospitality

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