Onsite Support Engineer (Dispatch) - Kerikeri

Job Description

Greetings from EIL Global! We are a leading IT services provider operating across the Asia Pacific and EMEA regions, specializing in desktops, servers, networks, and data centre technologies. Headquartered in Adelaide, Australia, we deliver high-quality onsite and remote support to enterprise clients across various industries.

About the Role :

We are seeking experienced Dispatch / On-Call Engineers to provide onsite desktop, network, and POS support on an as-needed basis across the North Island. This role involves attending client sites to troubleshoot and resolve IT issues promptly, ensuring minimal downtime and excellent customer satisfaction.

Key Responsibilities :

Diagnose and resolve desktop, POS, network, and printer issues.

Perform operating system installation, patching, and upgrades.

Handle software and hardware break-fix activities.

Configure basic network components including LAN, WAN, switches, and routers.

Install and administer Microsoft Office and other standard business applications.

Communicate effectively in business English and local language as needed.

Engineer Requirements / Tools to Carry :

Fully charged laptop (Windows 8 / 10) with admin rights.

Cisco console cable (DB9–RJ45 or USB–RJ45) with drivers properly installed.

Pre-installed tools : PuTTY, TeamViewer, TFTP Server.

Screwdriver set and Internet data card.

Must be able to console into Cisco routers and use Webex for remote collaboration.

Note :

This is an on-call, dispatch-based engagement.

Requirements

desktop Support, reimaging, troubleshooting, networking, POS