Onsite Support Engineer (Dispatch)- Kaitaia

EIL Global is a leading IT services provider headquartered in Adelaide, Australia.

We deliver high-quality onsite and remote support for enterprise clients across the Asia Pacific and EMEA regions.

Role Overview

Dispatch / On-Call Engineer – onsite desktop, network, and POS support on an as-needed basis across the North Island.

Key Responsibilities

Diagnose and resolve desktop, POS, network, and printer issues.

Perform operating system installation, patching, and upgrades.

Handle software and hardware break-fix activities.

Configure basic network components including LAN, WAN, switches, and routers.

Install and administer Microsoft Office and other standard business applications.

Communicate effectively in business English and local language as needed.

Requirements / Tools

Fully charged laptop (Windows 8 / 10) with admin rights.

Cisco console cable (DB9–RJ45 or USB–RJ45) with drivers properly installed.

Pre-installed tools : PuTTY, TeamViewer, TFTP Server.

Screwdriver set and Internet data card.

Must be able to console into Cisco routers and use Webex for remote collaboration.

Note

This is an on-call, dispatch-based engagement.

Seniority level

Mid-Senior level

Employment type

Full time

Job function

Information Technology

Industries

Software Development and IT Services; IT Consulting

Location

Location : Kaitaia, Northland, New Zealand

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