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Desktop Support Engineer- Dispatch on call casual

Desktop Support Engineer- Dispatch on call casual

preferable.aiNew Zealand, NTL, nz
7 days ago
Job type
  • Quick Apply
Job description

Job Description

Key Responsibilities :

  • Perform break-fix support for desktops, laptops (Windows / macOS), iMacs, and POS devices.
  • Diagnose and replace faulty hardware components : HDD, RAM, motherboard, screen, keyboard, fan, power supply, etc.
  • Provide support for software installations, OS configuration, and minor troubleshooting.
  • Install, configure, and troubleshoot POS terminals, receipt printers, barcode scanners, and card readers.
  • Reimage systems using deployment tools or bootable media.
  • Log all activities, time, and part usage in the ticketing system.
  • Coordinate with L2 / L3 teams for escalations or specialized tasks.
  • Travel to client sites for onsite support within the assigned region.
  • Ensure SLA compliance and customer satisfaction for each ticket.
  • Maintain inventory of spare parts and tools.

Requirements

Desktop support, Hardware replacement, Networking Smart hand support, etc

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Desktop Support Engineer • New Zealand, NTL, nz

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