Job Description
Key Responsibilities :
- Perform break-fix support for desktops, laptops (Windows / macOS), iMacs, and POS devices.
- Diagnose and replace faulty hardware components : HDD, RAM, motherboard, screen, keyboard, fan, power supply, etc.
- Provide support for software installations, OS configuration, and minor troubleshooting.
- Install, configure, and troubleshoot POS terminals, receipt printers, barcode scanners, and card readers.
- Reimage systems using deployment tools or bootable media.
- Log all activities, time, and part usage in the ticketing system.
- Coordinate with L2 / L3 teams for escalations or specialized tasks.
- Travel to client sites for onsite support within the assigned region.
- Ensure SLA compliance and customer satisfaction for each ticket.
- Maintain inventory of spare parts and tools.
Requirements
Desktop support, Hardware replacement, Networking Smart hand support, etc