Guest Services Agent (Part Time)

554 Frankton Road, Queenstown 9300, New Zealand

Sherwood Queenstown

is a sustainably-minded, boutique hotel set on three acres of alpine hillside overlooking Lake Wakatipu and the Remarkables.

Blending rustic charm with modern comfort, it offers a unique retreat focused on wellness, creativity, and community.

Guests enjoy thoughtfully curated rooms, seasonal cuisine from its award-winning restaurant, and a vibrant cultural calendar featuring live music, art, and wellness experiences.

Sherwood is more than a place to stay - it's a place to connect with nature, self, and others.

Sherwood Queenstown is part of EVT's Independent Collection, and being a part of EVT means believing in changing the game.

Why?

Because no one wants ordinary.

If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About the Role

We're looking for two enthusiastic and dedicated Guest Service Agent's to join our front desk team on a part-time basis working 30+ hours per week.

Key Responsibilities :

Welcome guests warmly and ensure smooth check-in / check-out processes

Respond to guest enquiries with professionalism and care

Handle phone calls and reservations with clear communication and attention to detail

Collaborate with other departments to ensure seamless service delivery

Maintain a clean, organised, and welcoming front desk environment

Assist with luggage handling and guest transport when required

What We're Looking For :

Previous experience in a front office or customer service role (essential)

Flexibility to work across a 7-day roster including evenings, weekends, and public holidays (essential)

Excellent communication and interpersonal skills

Ability to multitask and stay calm under pressure

Strong attention to detail and professional presentation

Experience with Opera PMS or CRM systems is an advantage

Legal right to work in New Zealand (Working Holiday Visas are welcomed)

When you join EVT, you have access to Incredible team member discounts from your first day on-the-job!

50% off stays at EVT hotels – Rydges, QT, Lylo and more.

Rapidcareer growth opportunities through our EVT network.

Local community involvement, volunteering and charitable giving.

Australia and NZ's largest and most diverse experiences company

About EVT :

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel.

Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo.

Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

Apply Today!

Join Sherwood Hotel and become an EVT experience creator, opportunity taker, the ultimate Daymaker!

Join and make a positive impact on our people, communities, and environment every day.

When you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce).

This is our official system for managing applications across the EVT Group.

You'll simply enter your details and answer a few quick screening questions so we can get to know you better.

554 Frankton Road, Queenstown 9300, New Zealand

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