This job offer is not available in your country.
Technical Support Engineer (NZ Remote)
CrowdStrike Holdings, Inc.WorkFromHome, Marlborough, New Zealand9 days ago
Job descriptionWhat You’ll Do : What You’ll Need : Bonus Points : ONE of the below specialization domains : SIEM / SOAR : Identity Management : Cloud Technologies : #LI-NR1#LI-Remote Benefits of Working at CrowdStrike : Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globeCrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social / recreational programs on valid job requirements.If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at for further assistance. About the Role : As a Technical Support Engineer, you will be part of a highly skilled talented Customer Support team who work with CrowdStrike customers globally. The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution to help them receive the most benefit from their investment. The ideal candidate will have the energy and drive to discover and learn new technologies. Be fanatical about the customer, relentlessly focused on innovation and have limitless passion to drive their unlimited potential. This is a high energy, fast paced working environment that helps CrowdStrike achieve customer success. As a Technical Support Engineer, you will be part of a highly skilled Customer Support team who support CrowdStrike customers globally. Work in a dynamic and exciting technical environment with relentless focus on delighting our customers, partners and teammates. Demonstrate ownership of customer’s concerns - assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve them to the satisfaction of our customers. Communicate effectively with internal and external stakeholders. Collaborate with them to resolve customer escalations quickly. Work with Product experts / Engineering to fix bugs or enhance product features. Manage time and work to meet or exceed operational goals. Learn cutting edge technologies and new product features. Create / Share Knowledge articles and contribute to mentoring / training efforts. May be scheduled to work on shifts / holidays as per the business requirement. Experience in a Product Technical support role supporting Global enterprise customers. Outstanding oral and written communication skills. Customer focus. Analytical thinking and Logical troubleshooting aptitude. Proven experience in troubleshooting and diagnosing issues at the application and operating system level within either Windows, Linux or Mac environments. Understanding of operating system fundamentals including user and kernel space, memory management, shared libraries, file and network IO, Windows registry, software distribution, etc. Hands on experience using the tools and techniques to debug problems within either Windows, Linux or Mac environments. Hands on experience working on log management tools that offers self-hosted options & leverages kafka and / or containers. Strong Skills in container administration & orchestration. Good understanding of Regex & any query language. Certifications in SIEM / SOAR platforms would be a plus. Hands on experience in Windows Servers / Active Directory, MFA. Experience with Identity Protection and Zero Trust solutions. Excellent knowledge of authentication protocols - Kerberos, LDAP, NTLM, SAML. Good understanding of TCP / IP and troubleshoot network issues using Wireshark / PCAP analysis. Operational understanding of networking devices such as Routers, Switches and Firewalls would be a plus. Experience working and troubleshooting in a SaaS cloud environment. Proven experience debugging and troubleshooting customer facing API / REST interfaces at both the JSON / HTTPS browser / client side and server-side web service termination, but also navigating within the backend cloud architecture which is responsible for fielding the request. Good understanding of SaaS components and large-scale databases like Cassandra, Kafka, Elasticsearch, Splunk, etc, and the role that they play within a cloud service. Familiarity with cloud orchestration tools like Docker, Kubernetes, etc. Certification in any common Cloud platforms would be a plus.
#J-18808-Ljbffr
Create a job alert for this search
Technical Support Engineer Nz Remote • WorkFromHome, Marlborough, New Zealand
Related jobs
- Promoted
Technical Support Engineer (NZ Remote)
CrowdStrikeWorkFromHome, Marlborough, New Zealand Technical Support Engineer (NZ Remote).As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations.
Since 2011, our mission has b...Show moreLast updated: 9 days ago
- Promoted
Technical Support Engineer (Remote)
CrowdStrikeWorkFromHome, Marlborough, New Zealand Technical Support Engineer (Remote).As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations.
Since 2011, our mission hasn’t c...Show moreLast updated: 9 days ago
- Promoted
Systems Engineer (Enterprise) - New Zealand
Fortinet, Inc.WorkFromHome, Marlborough, New Zealand Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At Fortinet,...Show moreLast updated: 8 days ago
- Promoted
Construction Technicians Wanted in Marlborough
ExtrastaffMarlborough - other, Marlborough, New Zealand Nationwide - Roles available across all regions of New Zealand.Minimum 30 hours guaranteed per week .Opportunity to work on major infrastructure and commercial projects.
Extrastaff, a Labour Hire Co...Show moreLast updated: 30+ days ago
- Promoted
Backend Software Engineer - Product & Features (Java) - Open to remote across ANZ
CanvaWorkFromHome, Marlborough, New Zealand Backend Software Engineer - Product & Features (Java) - Open to remote across ANZ at Canva.What You’d Be Doing In This Role.
Backend roles at Canva can vary significantly depending on the team—each ...Show moreLast updated: 9 days ago
- Promoted
Carpenters Wanted in Marlborough
ExtrastaffMarlborough - other, Marlborough, New Zealand Nationwide – Roles available across all regions of New Zealand.Minimum 30 hours guaranteed per week .PPE and tools provided where required .
Travel or relocation support (case-by-case basis).Extrast...Show moreLast updated: 30+ days ago
- Promoted
Steel Fixers Required - Throughout Marlborough
ExtrastaffMarlborough - other, Marlborough, New Zealand Nationwide - Roles available across all regions of New Zealand.Minimum 30 hours guaranteed per week .Opportunity to work on major infrastructure and commercial projects .
Extrastaff, a Labour Hire C...Show moreLast updated: 30+ days ago
- Promoted
Senior Software Engineer - Product & Features (Java) - Open to remote across ANZ
black.aiWorkFromHome, Marlborough, New Zealand Join the team redefining how the world experiences design.Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!.We know job hunting can be a little time consuming and you're probably keen to find out w...Show moreLast updated: 9 days ago
- Promoted
NZ Country Manager
Robert Walters New ZealandWorkFromHome, Marlborough, New Zealand This newly created position offers you the chance to shape the future of a well-established premium brand, unlocking significant growth potential across the country.
You will be empowered to lead a ...Show moreLast updated: 6 days ago
- Promoted
Supporter Profile : Remote
NZ EntrepreneurWorkFromHome, Marlborough, New Zealand Businesses around the world use Remote to hire, manage, and pay their globally distributed workforces.What : HR Management.
Employer of Record (EOR); Contractor Management; Payroll; Remote API.Who d...Show moreLast updated: 9 days ago
- Promoted
Real Estate Agent (Marlborough)
REAP RecruitmentBlenheim, Marlborough, New Zealand Opportunities for Existing & New Real Estate Salespeople | Multiple Offices & Brands | Apply Today to See Them AllREAP Recruitment specialise in (and are the largest advertiser of) recruitment oppo...Show moreLast updated: 30+ days ago
- Promoted
Engineering Senior Machine Learning Engineer New Zealand (Remote) FullTime
Leonardo Interactive PtyWorkFromHome, Marlborough, New Zealand Ai is building one of the world’s highest-throughput Generative AI platforms, enabling millions of users, from beginners to professionals, to create high-quality images and videos with ease.Now par...Show moreLast updated: 9 days ago
- Promoted
Engineering Senior Software Engineer New Zealand (Remote) FullTime
Leonardo Interactive PtyWorkFromHome, Marlborough, New Zealand Join the Revolution at Leonardo.Ai is an Australian tech startup.Our mission is to unleash the world's creativity with its groundbreaking AI-powered platform.
We're seeking highly skilled Senior Sof...Show moreLast updated: 9 days ago
- Promoted
EverWell - Senior Software Engineer (Remote, NZ)
EverCommerceWorkFromHome, Marlborough, New Zealand Join to apply for the EverWell - Senior Software Engineer (Remote, NZ) role at EverCommerce.EverCommerce (Nasdaq : EVCM) is a leading service commerce platform, providing vertically tailored, integr...Show moreLast updated: 9 days ago
- Promoted
Senior Software Engineer (Remote or Hybrid, New Zealand)
cPanel, Inc.WorkFromHome, Marlborough, New Zealand Senior Software Engineer (Remote or Hybrid, New Zealand).We protect businesses against disaster by empowering IT teams to keep their data safe.
Headquartered in Christchurch, with customers in over ...Show moreLast updated: 9 days ago
- Promoted
EverWell - Customer Support Engineer (L3) (Remote, NZ)
EverCommerceWorkFromHome, Nelson, New Zealand EverWell - Customer Support Engineer (L3) (Remote, NZ) page is loaded.EverWell - Customer Support Engineer (L3) (Remote, NZ).
Apply locations Remote (New Zealand) Dunedin, New Zealand time type Full...Show moreLast updated: 9 days ago
- Promoted
- New!
Senior Customer Reliability Engineer (NZ / AUS)
Replicated Inc.WorkFromHome, Marlborough, New Zealand Replicated is a Commercial Software Distribution Platform.Replicated helps software vendors distribute their applications into self-hosted environments like VPC, on-prem, air gap, and more.With a s...Show moreLast updated: 4 hours ago
- Promoted
New Zealand Private Client Director | Wellington, NZ
Fisher InvestmentsWorkFromHome, Marlborough, New Zealand Calling all wealth advisors looking for a role 100% focused on business development! As a Private Client Director with Fisher Investments Australasia Pty Ltd (FIA), you will focus solely on acquiri...Show moreLast updated: 9 days ago