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Product Manager - Logistics
TrimbleNew Zealand22 hours ago
Job descriptionJob Title Product Manager - Logistics Act as the primary point of contact between Customer Success and Development teams for escalated issues. Liaise with Subject Matter Experts (SMEs) and Domain Owners to gather specific knowledge related to logistics, planning, GIS, and other domain areas. Provide input on compliance, configuration management, and other solution-specific integration details to assist development teams in efficient issue resolution. Contribute to the skills matrix by identifying team members' expertise in key areas such as logistics, planning, GIS, and other domains. Maintain and update internal documentation on configuration management, pull requests, and compliance processes to ensure knowledge transfer and adherence to standards. Identify patterns and recurring issues in production and provide actionable recommendations for mitigation to avoid future occurrences. Work with cross-functional teams to incorporate process and product design improvements based on lessons learned from production issues. Ensure mitigation efforts extend beyond the immediate product line to address similar risks in other Forestry product lines. Guide the development and implementation of preventive measures, including better monitoring, process adjustments, and enhanced testing strategies. Provide guidance, best practices, and certification Ensure adherence to product compliance standards and best practices in all investigations and resolutions. Manage configuration-related tasks and oversee integration details specific to customer solutions. Coordinate and manage pull requests related to escalated issues. Minimum 5 years in a technical troubleshooting, product support, or similar role. Experience with logs analysis, debugging, and software tracing. Familiarity with customer support workflows and escalation processes. Experience with mitigation planning or contributing to process and product design improvements is a plus. Strong analytical and problem-solving skills. Excellent communication and collaboration skills to work with technical and non-technical teams. Proficiency in tools and technologies for debugging, logs analysis, and configuration management. Familiarity with compliance standards and configuration practices for enterprise solutions. Knowledge of domain-specific areas like logistics, planning, or GIS is a plus. Detail-oriented with a focus on efficiency and quality. Proactive in identifying and resolving issues. Strong ability to manage and prioritize multiple tasks under pressure.Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation and logistics. For more information about Trimble (NASDAQ : TRMB), visit .
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Product Manager • New Zealand
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