Travel Reservations Manager

OverviewWe are seeking a dynamic and experienced Reservations Team Leader / Manager to join a dynamic team in New Zealand.

This permanent, full-time role will involve managing the daily operations of the office, leading a team of travel consultants, and ensuring exceptional service standards.ResponsibilitiesOversee the daily operations of the office, maintaining high service standards and fostering a positive workplace cultureLead and mentor the reservations team, ensuring effective training, development, and performance monitoringManage and coordinate travel reservations, including tailoring itineraries, securing bookings, and handling client inquiriesMaintain accurate records and reports for team performance, service levels, and bookingsEnsure compliance with company policies, managing administrative tasks such as office supplies, payroll, and staff onboarding / offboardingParticipate in hands-on travel consulting and support the team with customer bookings, queries, and issue resolutionQualificationsStrong leadership skills with the ability to manage a team and ensure operational efficiencyExperience in travel consulting, with hands-on involvement in booking flights, accommodation, and other travel componentsExcellent customer service and communication skillsAbility to meet sales and service targets and contribute to team performanceExperience in HR functions, including payroll and staff managementPrevious experience in the travel industry preferredWhat's in it for youCompetitive base salary $90K + Kiwi Saver + commissionLeadership opportunity within a supportive and vibrant company cultureInvitations to industry events and networking functionsAccess to exclusive travel deals, famils, and industry incentivesApply Now!

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