Hr Call Centre Representative - Bilingual Japanese / English

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At Foundever, we're redefining what it means to connect with customers.

With over 170,000 associates worldwide supporting 750+ of the world's top brands, we're passionate about creating exceptional experiences—one conversation at a time.

Our people are our greatest strength.

That's why we invest in your growth from day one with structured training, career development, and a culture that celebrates success.

About the roleWe're on the lookout for fluent Japanese & English speakers to join our team as Call Centre Representative, supporting employees in Japan with their HR-related enquiries.

This is a 100% remote role based in New Zealand—perfect if you're looking for work-life balance, stability, and meaningful work without the commute.

You'll be assisting with a variety of HR queries (voice and chat), from system access and benefit calculations to policy navigation and recruitment-related support.

What you will doProvide HR system and process support in Japanese and EnglishAssist employees with self-service portals, policies, data updates, compensation, and moreResearch and follow up on complex enquiriesParticipate in administrative tasks between callsWork NZ hours aligned with Japan's 9 : 00 am–5 : 00 pm time zone (+30 min prep) : NZDST : 12 : 30 pm – 9 : 00 pm

Work on NZ public holidays

40 hours per week

About youWe're looking for individuals with :

Fluent in both Japanese and English (spoken and written) – essentialExperienced in HR, payroll, or employee benefits – preferredSkilled in customer support or call centre environments – highly desirableFamiliar with HRIS systems (SAP, ADP, PeopleSoft, Oracle) – advantageousGreat communicators, empathetic listeners, and problem-solversTech-savvy and comfortable working independently in a fast-paced environmentHolders of New Zealand work rightsTraining period (on-site)4 weeks of comprehensive trainingOngoing coaching and career developmentWhat we offer100% work from home – you will need your laptop!Incentives for meeting / exceeding KPIsAccess to private health policy discounts, employee perks, and exclusive offersBe part of a supportive, global team with real growth opportunitiesYou must reside in New Zealand and have valid work rightsA full background check (including police clearance) is required100% attendance is required during training

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