External Fraud Investigator

Overview

Join Kiwibank's leading Customer Protection Team

Monday – Friday 7am-4pm shift available

Based in Auckland, Wellington, Christchurch or Hastings with hybrid work arrangements

This is us.

Where making an impact matters.

Join Kiwibank's Customer Protection team and contribute to protecting our customers to ensure they feel safe when they bank with us.

In this role you will :

Manage fraud cases to minimize the impacts of financial crime for our customers and the business

Action and monitor potential fraud alerts using fraud detection tools

Determine whether transactions are fraudulent using several analysis techniques

Complete initial analyses of fraud trends to ensure appropriate referrals of alerts and files are undertaken

Contribute to continuous improvement by analysing current and past alerts and fraud cases to improve the effectiveness of systems, processes and procedures used

Manage investigations of fraud by undertaking research and analysis of fraudulent activity, including customer accounts and activity analysis

Collaborate with Kiwibank's branches, the Police, and others to support the management and possible prosecution of incidents

Action Statutory Compliance requests from the Police and other Government Agencies ensuring responses are within the specified timeframes

Take a proactive approach to working with other members of the Fraud team to ensure the objectives and SLAs of the team are all met

Develop and maintain relationships with industry groups and keep regular contact with key relationships for informational purposes

The available shift is Monday to Friday 7am - 4pm.

This is us.

Where your expertise matters.

At Kiwibank, we will help you build on your strengths and learn new skills, but in the meantime, we would love to hear from you if you have some of the following :

Previous fraud prevention and customer protection experience in a similar role

A strong understanding of the financial industry, anti-money laundering environment and legislative requirements

Previous experience using PRM or similar fraud detection system, SQL, and advanced Excel

Problem-Solving Ability and confident decision making

Great communication and relationship building.

You do not need to tick every box here to be considered!

Apply Now

– applications close on Monday 6 October.

We will be reviewing resumes throughout the advertising period and reserve the right to withdraw the ad at any time.

This is us.

Where you and your whanau matter.

Making a difference for all Kiwi starts with making a difference for our people.

Flexibility, growth, challenging and rewarding work - this is Kiwibank.

A place where you can belong and thrive – we are as ambitious as we are caring.

We have big ideas and big plans.

For you, for Kiwibank and for all Kiwi.

For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to checkout the attached video.

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