Customer Service- Shopping Mall

Part-Time Customer Service Role at Shopping Mall

Location : East Auckland

Availability : Oncall basis

About the Role

We are seeking a friendly and proactive

Customer Service Representative

to provide exceptional support at our client's shopping mall.

You will be the first point of contact for customer enquiries and will play a key role in ensuring a positive shopping experience.

This includes resolving issues, providing information, and going above and beyond to meet customer needs.

Key Responsibilities

Responding to customer emails and phone enquiries

Handling cash, processing banking, and end-of-day closing

Assisting the marketing team with promotional campaigns and displays

Managing lost and found items (including lost children)

Helping customers with mobility equipment hire

Who We're Looking For

We are looking for someone who understands the importance of excellent customer service and is confident in delivering it.

You will have great verbal and written communication skills, a calm demeanour under pressure, and a passion for working as part of a team to create a memorable customer experience.

Key Skills and Experience

Previous experience in customer service, retail, or hospitality

Strong communication skills (both written and verbal)

Proficiency with computers and administrative tasks

Data entry and Excel experience is a plus

Flexibility to work additional hours when needed

Why This Role?

This part-time position offers flexibility and could be ideal for someone semi-retired or seeking part-time work.

You must be available on Fridays, weekends, and be comfortable being on call.

Contact Information

Dipenti Shrestha – Senior Recruitment Consultant

Email : #J-

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