Field Service Engineer

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift

Job Description

Thermo Fisher Scientific are providing an opportunity for a driven, customer orientated Field Service Engineer to join our Auckland based team. In this role, you will be part of a strong close team providing support and assistance to our customers, ensuring satisfaction while resolving issues they may encounter. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a proven technical background.

What will you do?

• Provide exceptional on-site technical support to customers, ensuring prompt and accurate issue resolution
• Diagnose and solve problems, guiding customers through solutions and steps.
• Install, configure, and maintain hardware and software systems for customers, ensuring efficient performance and functionality.
• Collaborate with multi-functional teams, including global support, to advance sophisticated issue resolution product improvement.
• Stay up-to-date with product knowledge and industry trends to optimally address customer inquiries and provide relevant solutions.
• Conduct regular feedback with customers to ensure their satisfaction and capture feedback for continuous improvement.
• Assist in crafting and updating documentation, including installation guides and diagnostic procedures.
• Provide training and mentorship to customers on the use and maintenance of our products.
• Travel to customer sites as needed to perform installations, repairs, and upgrades.
• Maintain accurate records of customer interactions, issues, and resolutions.

Requirements

Skills & Attributes

Benefits

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