Technical Support Engineer

Job Overview

We are seeking a Technical Support Specialist to join our team and to provide exceptional support to our clients.

The ideal candidate will be responsible for addressing client inquiries, conducting meetings, and ensuring smooth system operations.

This role may require on-site work at the client's location and the ability to handle both technical in hardware, software and administrative tasks.

This is an excellent opportunity for individuals looking to gain hands-on experience in a dynamic and collaborative environment.

Key Responsibilities

Respond to client inquiries via email, phone, or in-person.

Conduct meetings with clients to understand and resolve technical issues.

Monitor system performance and perform bug fixes for web applications.

Troubleshoot and resolve simple hardware and software issues.

Generate monthly reports based on system requirements and client needs.

Provide on-site technical assistance at client locations as and when required.

Qualifications

Education & Experience

Diploma or Degree in Electronic & Computer Engineering, Informatics, Information Systems, Information Technology, or a related field.

1–3 years of experience in IT infrastructure technical support.

(Internships and co-op experience considered.)

Skills

Proven experience in technical support or a similar role.

Strong hands-on technical ability in IT configurations, and troubleshooting.

Ability to troubleshoot hardware issues.

Ability to troubleshoot software issues is advantageous.

Ability to generate detailed and accurate reports.

Strong problem-solving and analytical skills.

Excellent communication and interpersonal abilities.

Ability to work independently and collaboratively in a team.

Detail-oriented and well-organised.

Willingness to learn and adapt to new technologies.

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