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Program Director
MicrosoftAuckland Central, Auckland, NZ1 day ago
Job descriptionResearches and shares IP, recommends improvements, and submits new IP. Enforces reuse of processes and artifacts across the team. Builds partnerships with customer stakeholders using broad technical expertise. Manages escalations with tailored actions and leverages internal networks to influence and resolve issues. Drives customer satisfaction by analyzing feedback and acting as the voice of the customer. Leads Success Expectation discussions and monitors customer experience. Ensures compliance with project and customer standards, manages complexities, and promotes knowledge sharing. Leads initiation for medium-complexity projects and supports high-complexity ones. Secures resources, qualifies partners, and creates work breakdown structures. Balances resource needs across projects and collaborates with global teams for integrated planning. Manages contracting for customer and partner resources : briefing, interviewing, onboarding. Supports fixed-fee negotiations and oversees amendments, delivery acceptance, proof of delivery, and invoicing. Supports presales for medium-impact projects by articulating business value and assessing feasibility. Reviews scope and helps develop SOWs, WBSs, estimates, and risk assessments. Creates detailed project plans for medium-complexity projects or supports high-complexity ones. Aligns Microsoft and customer schedules, manages dependencies, and uses planning tools. Sets clear expectations and leads kick-off meetings. Engages stakeholders and subject matter experts in holistic planning. Oversees project metrics and ensures KPI adherence. Provides strategic direction throughout the lifecycle. Manages risks and issues using technical knowledge and experience. Contributes to recovery efforts and ensures tools are updated. Ensures quality and timely deliverables using benchmarking and analysis. Manages change control proactively and tests processes before formal initiation. Handles project finances, balancing funding and resources, aiming to reduce cost and improve margins. Communicates project health, issues, and financials to stakeholders and tracks deliverables. Ensures timely project closure : sign-offs, system updates, and data deletion. Drives process improvement through lessons learned, IP contributions, performance feedback, and closeout interviews. Mentors peers and contributes to team-wide knowledge sharing. Owns financial health of projects : revenue, forecasting, cost, and capacity planning. Identifies opportunities to accelerate consumption and delivery. Manages backlog risk and drives incremental business. Engages in deal structuring and supports rhythm of business and CFO forecasting. Promotes cloud consumption and follows up on strategic and operational opportunities.
Responsibilities
Account Delivery Management
- Oversees customer obligations across the delivery lifecycle : envisioning, solution development, planning, cloud usage, and delivery.
- Leads or participates in steering committees with strategic customers to track delivery success.
- Supports consumption goals by identifying blockers and enabling internal teams to maximize customer value.
- Holds accountability for project delivery forecasting.
- Partners with Sales on contract setup, compliance, and execution from deal approval to invoicing.
- Manages project budgets, profitability, and risk.
- Maintains stakeholder relationships to ensure service delivery is on track and issues are proactively managed.
- Communicates delivery status to customer stakeholders.
Intellectual Property (IP)
Relationship Development
Initiation
Contracting
Presales
Planning
Monitoring and Controlling
Closure
Business Growth
Other
Embody our culture and values
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Director • Auckland Central, Auckland, NZ
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