Service Centre Coordinator (Marton)

The Horizons region extends over 22,200km2 – from Ruapehu in the north and Horowhenua in the south, to Whanganui in the west and Tararua in the east. Our purpose is to work with and for our community in the use and protection of our environment, managing our precious resources of land, air and water; as well as public transport and a key role in emergency management. At Horizons Regional Council we work to make our region a healthy environment where people are thriving, including our staff.

The role

We have an exciting opportunity in our Marton office for an experienced administrator and with a flair for providing excellent customer service and part time administration support across the team. We are searching for a permanent part time Service Centre Coordinator (20 hours per week, Mon - Fri) to join our awesome team in Marton.

We are looking for a person who demonstrates a sound knowledge of all aspects of administration and reception work, along with a well organised and level headed approach. You will be required to keep control of a number of tasks and responsibilities at one time acting as the Marton office coordinator, so superb organisational skills are essential.

As the role is positioned at reception, you are the first person our customers see and talk to, so the ability to multi task and be solutions focused is important. You will need excellent keyboard and processing skills to tackle large documents and excel spreadsheets. An understanding of budget reconciliation and managing financial records is an advantage.

In this front line customer service role, we are looking for someone who is positive, a ‘can-do’ attitude and proactive, while delivering first class customer service to Horizons external and internal customers.

Included in the role :

• Meet and greet clients and customers
• Respond to internal and external enquiries via email, phone and face-to-face
• Review and update databases
• Create reports, manuals and other documentation
• Perform general administration tasks
• Keep the Service Centre running smoothly working with our assets and facilities team
• Support other departments

About you

The most important attributes we are looking for are a customer first mind-set, a willingness to learn and a positive attitude. You will be working in a supportive and enjoyable environment with people who are more like family and friends then colleagues

So, if you are a motivated customer service star with excellent attention to detail and have the ability to manage relationships with a range of different internal and external stakeholders then apply now.

If you believe you have the necessary skills and attributes to join the Horizons team in this position, then

Why should you apply?

When you join us, you can look forward to a rewarding career full of opportunities to develop a positive and supportive work environment. We do this through : Positive focus on employee health, wellness and wellbeing.

Applications close 5pm Sunday 12th of October 2025

Horizons are an equal opportunity employer and are committed to ensuring we have a diverse and inclusive workplace so our people reflect the diversity of our region.

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