Talent.com
This job offer is not available in your country.
CONTACT CENTRE REP - CUSTOMER EXPERIENCE

CONTACT CENTRE REP - CUSTOMER EXPERIENCE

Ebbett GroupHamilton, NZ
30+ days ago
Job type
  • Full-time
Job description

CONTACT CENTRE REP - CUSTOMER EXPERIENCE Hamilton, Full Time, Customer Service

  • Be an integral part of a growing contact centre function
  • An exciting role in a large business with strong values
  • An opportunity to deliver an industry leading experience

The automotive industry is on a fascinating journey. We're shifting to electric vehicles, to digital retail models and, over time, to autonomous vehicles. All big-ticket items, but the most interesting challenge we face is in meeting the changing expectations of our customers.

As digital grows and disruptive brands gain traction, our customers demand an ever more personalised, integrated, intuitive and rewarding process from initial interest through to ownership and after-sales care. At the Ebbett Group, we aim to be at the forefront of delivering this experience across all platforms.

To help us achieve this ambition we need a CONTACT CENTRE REPRESENTATIVE to support us delivering an outstanding customer experience as part of our internal contact centre.

The ideal candidate will have :

  • At least 1 years' experience in a relevant customer contact role
  • A genuine desire to improve customer experience in a large, established organisation
  • The ability to commit to, and desire to meet, KPIs
  • Excellent oral communication and listening ability combined with a passion for customer support and sales
  • The ability to own customer issues and see them through to a productive resolution
  • The ability to contribute to a progressive and successful culture

    • Candidates with the following will be preferred :

  • Experience in the automotive industry
  • Good data entry skills and experience using business software

    • You will be a member of a growing contact centre with a group-wide remit and the role will allow you to work across a number of high-profile brands.

    If you are excited by the opportunity to make a difference in a large group of companies and are an enthusiastic and confident team player, then you may be the person we're looking for.

    Why join the Ebbett Group? The Ebbett Group (Est. 1928) represents 26 brands across 24 dealerships and the national vehicle distributor, Foton New Zealand. It is one of the largest automotive groups in the country with over 550 employees. We have a supportive culture and an excellent reputation as a trusted employer with a record of investing in and developing our people. The role will be based at our new Volkswagen showroom in Te Rapa and salary will be commensurate with experience.