Receptionist – Fixed Term Part Time – Albany, Auckland

Veterinary Receptionist - Fixed term part time - Albany, Auckland

Posted : 12 / 11 / 2025

Closing Date : 12 / 12 / 2025

Job Type : Fixed Term

Location : ARC North

Job Category : Reception

About ARC Vets

Established in

• , ARC Vets is an independent NZ family-owned referral practice with two state-of-the-art small animal hospitals in Auckland, ARC Central Ltd in Freemans Bay, and ARC North Ltd in Albany.

We're a 24 / 7 operation with an incredible team of specialists in surgery, diagnostic imaging, internal medicine, cardiology, neurology, oncology, dermatology, and critical care.

ARC North also offers hydrotherapy services.

We have all the equipment you would expect in a modern referral veterinary hospital includingfull in-house laboratory suite with Radiometer, multiparameter patient monitors, digital radiography, ultrasound, endoscopy, underwater treadmill, mechanical ventilation, on-site CT and MRI, along with dedicated cat and dog receptions, consulting rooms and wards.

We employ clever, like-minded people who love animals, their people and delivering an excellent, well rounded service.

ARC Values

Our values guide our decisions and make our organization successful.

We are one team

We do right by our patients

We value growth

We take ownership

We make referrals easy

Job Description

Join our dedicated team and make a difference in the lives of pets and their owners during critical moments.

Your role as a Veterinary Receptionist is vital to ensuring exceptional care and support in our emergency animal hospital.

We employ clever, like minded people who love animals, their people and delivering an excellent, well rounded service.

ARC North (ARC Vets) in Albany are currently looking for a part time Receptionist for a fixed term of 6 months to help provide additional support.

As a Veterinary Receptionist at our busy emergency & specialist referral animal hospital, you will play a critical role in providing exceptional customer service while ensuring the smooth operation of our facility.

This fast-paced environment requires you to manage multiple tasks simultaneously, prioritize effectively, and maintain a calm demeanour under pressure.

Key Responsibilities :

Front Desk Management :

Greet clients and their pets with compassion and professionalism, creating a welcoming atmosphere during stressful times.

Appointment Scheduling

: Efficiently manage a high volume of phone calls and in-person inquiries to schedule appointments and triage urgent cases.

Patient Records

: Accurately maintain and update patient records, ensuring all information is Patient Records current and accessible to veterinary staff.

Financial Transactions

: Handle billing, process payments, and discuss payment options with clients, ensuring transparency and clarity.

Team Collaboration

: Work closely with veterinarians, technicians, and support staff to facilitate patient care, ensuring seamless communication and teamwork.

Crisis Management

: Remain composed and proactive during emergencies, assisting clients and staff in prioritizing urgent cases while maintaining order in the reception area.

Multi-tasking :

Balance various responsibilities, from answering phones to managing walk-in clients and ensuring the reception area is organized.

Why work for ARC?

Be part of a progressive and flourishing business, providing the cutting edge in care for cats and dogs

A cohesive, friendly work environment

Onsite parking

Fantastic reception team

Our reception is open

7 : 30am – 8pm Monday to Friday

Set shifts will be available between the above hours.

Shifts currently available are Monday to Friday 9am – 1pm (there will be the occasional 4pm finish required).

Weekend and public holiday shifts may be required via prior arrangement

You will be employed to work at our ARC North (224 Albany Highway, Albany, Auckland) clinic but you will be trained at both sites (including 8 Hereford Street, Freemans Bay, Auckland).

Flexibility during the training period will be needed (both for location and shifts).

You must have the legal right to work in New Zealand.

$26 per hour starting wage.

Desired Skills and Experience

To succeed in this role, you will possess the following :

Strong customer service skills, with a compassionate approach to both clients and animals.

Ability to work effectively in a fast-paced, high-stress environment.

Excellent organizational and multitasking abilities.

Flexibility to adapt to changing situations and work collaboratively with a diverse team.

A love of animals, and the humans that come attached to them

Ability to work at a fast pace

A desire to provide the highest standard of customer care

Exceptional organisation and communication skills

Flexible, adaptable, positive attitude with a focus on teamwork

Computer literacy and an ability to learn new systems and processes

Previous experience in a veterinary or healthcare setting is preferred but not required.

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