Hotel Service Attendant

Company Description

Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries.

Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement.

Job Description

Oaks Queenstown Shores Resort are looking for a full-time Hotel Service Attendant to join their talented and passionate culinary team.

Key Responsibilities Include :

Deliver exceptional service by assisting guests with dining, beverages, and gaming experiences.

Coordinate and support hotel staff, including porters, to ensure smooth operations and guest satisfaction.

Assist guests with luggage, bookings, and travel arrangements while ensuring a welcoming experience.

Maintain cleanliness and order in service areas, clearing tables and resetting spaces efficiently.

Explain and enforce safety regulations to ensure a safe environment for guests and staff.

Build positive guest relationships by responding to requests and providing helpful local knowledge.

Expected minimum hours : 30 hours per week.

Location :

• Frankton Road, Queenstown
• , New Zealand.

Hourly range : $

Payment processed fortnightly by direct credit to nominated bank account.

Annual salary approximate : $41,340-$44,460 NZD (excluding contributions to KiwiSaver).

Approved sponsor : Minor Hotels Australasia Limited (previously Oaks Hotels & Resorts Limited).

Schedule : 1 - Specific Terms and Conditions.

Job Title : Hotel Service Attendant

Job Level : Unit Head

Employment Status : Full Time - Permanent

Commencement Date : To be confirmed

Reporting To : Hotel Manager

Breaks : Employees are entitled to paid rest breaks and unpaid meal breaks based on the number of hours worked.

Breaks will be taken at times agreed to by the employer and employee or when the law says breaks must be taken.

Leave Entitlements : As per Employment New Zealand - Leave and holidays, and Holidays Act

Period of Notice : Four weeks

Qualifications

0–6 months experience within a similar role.

Strong communication and interpersonal skills to engage with guests and staff.

Positive, friendly, and proactive attitude with a focus on guest satisfaction.

Ability to multitask in a fast-paced environment and maintain high service standards.

Flexibility to work across various shifts, including weekends and public holidays.

Additional Information

Career Growth : Learning and development programs to boost your career.

Exclusive Hotel Deals : 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.

Global Perks : International accommodation discounts across our hotel brands.

Retail Rewards : Cashback and discounts at 400+ top retailers in AU / NZ.

Experiences : Discounted entertainment and activities.

Banking and Insurance : Exclusive health insurance offers and workplace banking benefits.

Generous Leave : Parental and birthday leave.

Wellness Boost : EAP and tailored wellness support.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

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