CRM and Funding Specialist

About The Company

For over three decades, Ronald McDonald House Charities® (RMHC®) New Zealand has been a 'home-away-from-home' for Kiwi families who need somewhere to stay when their child is hospitalised.

The Ronald McDonald House® and Ronald McDonald Family Room® programmes offer free accommodation and support, taking care of the practical things in life so families can focus on what matters most - each other.

About The Role

• Reporting to the Head of Marketing Operations and based at the National Support Office in Grafton, you’ll be the go-to expert for all things Salesforce. This role ensures the organisation’s CRM (Haven) and its related systems are optimised, secure, and working seamlessly across teams.
• You’ll take ownership of daily CRM operations that includes managing user access, maintaining data integrity, creating workflows, and coordinating upgrades and integrations with key platforms such as Fundraise Up, Raisely, and Google Ads.
• Beyond maintenance, you’ll lead system improvements and automation to reduce manual work and streamline business operations. You’ll build dashboards and reports that provide visibility across campaigns and fundraising activity, help segment and target audiences, and ensure accurate reconciliation between the CRM and finance systems.
• Collaboration is key, you’ll work closely with digital, fundraising, and admin teams, translating technical needs into practical solutions that improve the supporter journey. You’ll also provide onboarding and training to ensure confident CRM use across the organisation, championing adoption and best practice.
• This role blends structure and creativity and is ideal for someone who enjoys problem-solving, innovating, and seeing the tangible impact of their work.

About You

Apply Now! To find out more, please get in touch with Rachael Evans on for a confidential chat.

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references; we ask that you do not include them on your CV when applying.

At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…

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