NOC / SOC Analyst

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The NOC / SOC Analyst opportunity may be based in either our Auckland (Parnell) location, Hawke's Bay (Hastings CBD) or Christchurch (CBD) locations.

We’re progressive technology consultants who understand business. We partner with kiwi companies of every shape and size to help them work better every day. With offices all around New Zealand, we’re a diverse and value-led company. And we’re looking for our next Tribie to add to the team. So, if you believe that we’re better together, keep reading!

About You

You’re a customer-focused individual who thrives on putting customers first and achieving outcomes for them.

You’re a team player and can work both independently and within a team.

You’ve got at least 2 years relevant industry experience.

You’ve got strong verbal / written communications skills and know your way around documentation.

You have a solid understanding of Security principals and applications in a business setting.

About Tribe

Why work with us?

• We’re 100% Kiwi-owned and committed to future focused IT.
• We work with cutting-edge tools.
• You’ll get plenty of opportunities to level up your career.
• We champion community engagement and giving back, and you get to be part of it.
• We live our values (aka T eamwork, R espect, I nnovation, B ravery, and E mpowerment).
• You’ll get a competitive salary plus incentives and health benefits on us.

ROLE OVERVIEW :

The NOC / SOC Analyst is an important role within Tribe, making sure our customers are well supported and looked after daily! Whether it be working alongside your Tribe colleagues in the Security and Automation Team or helping the wider team to achieve great outcomes the focus is always on creating that excellent customer experience.

As a NOC / SOC Analyst at Tribe, you will actively monitor our service and security tools, responding to alerts and security incidents and being a driver on all things ‘managed’ for our managed services. You actively check on the health of our customers on a daily basis (they depend on you), and you follow through with the wider teams to ensure that all these critical ‘managed’ things are exactly that – proactively managed (and acted upon)! Your fuel comes from knowing that you make a difference every day to so many customers, and to our Tribe through your diligent actions and follow up.

Along with all this engaging and fulfilling work you will need to make sure that you are delivering positive commercial outcomes for our Tribe, based on key management and support deliverables specific to the Security and Automations Team.

You will bring insights and ideas to the team and engage proactively in your own personal development with the knowledge that Tribe values and is committed to your personal growth and learning opportunities as part of our wider business plan.

ROLE RESPONSIBILITIES :

SKILLS, EDUCATION & WORK EXPERIENCE :

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