Service Desk Analyst

Overview

About Us : Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience, we guide enterprise systems and operations through digital journeys, leveraging an AI-powered core and agile digital at scale to deliver performance and customer delight. Our learning agenda promotes continuous improvement by building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit to learn how Infosys (NYSE : INFY) can help your enterprise navigate its next.

Short Description

Looking for Senior Business Service Desk Analyst

Location

Auckland / Christchurch, New Zealand

Roles and Responsibilities

• Provide technical support to customer employees, partners, and vendors
• Handle inbound customer calls, tickets, emails, and proactive alerts with a focus on first-contact resolution
• Resolve 90–95% of interactions within the team without escalation
• Perform time-critical functions such as BCP activations and retail store support
• Provide comprehensive support across Corporate, Enterprise, and Government services
• Handle diverse customer environments, applications, and support processes
• Collaborate with Major Incident Managers (MIMs) for P1 / P2 incidents

Product and Service Coverage

Skill / Competencies / Experience

ESSENTIAL

PREFERRED

ADDITIONAL

EEO and Contact Information

Infosys is an equal opportunity employer. If you require adjustments to the recruitment process, please contact our Recruitment team at or . All recruitment activity must be coordinated through the Talent Acquisition department. We do not accept unsolicited resumes from third-party vendors unless there is a signed agreement. All employment aspects are merit-based and designed to be inclusive.

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