Care Navigator

This role is part time 25.5 hours per week - Monday 07 : 45 - 13 : 00 : Tuesday non working day : Wednesday 07 : 45 - 18 : 30 (to include 30 minute unpaid break) : Thursday 13 : 00 - 18 : 30 : Friday non working day : Saturday 08 : 45 - 13 : 15 :

Interviews will be held Wednesday 15th October.

The CareNavigator is primarily responsible for undertaking a wide range of receptionduties and the provision of general support to the wider multi-professionalteam.

A sound professional working relationship willbe required with the GPs and staff working within the Practice.

We are expanding the reception team and the rolerequires high levels of organisation and excellent interpersonal skills.

The role includes :

Greeting and signpostingpatients

Effective use ofthe appointments system, booking appointments and processing information

Acting as thecentral point of contact for patients

Liaising withmulti-professional team members and external agencies such as secondary care

Familiarity withDocman and EMIS Web clinical software systems

Main duties of the job

The post requiresexcellent communication skills, high levels of organisation and attention todetail as well as the ability to exercise tact, discretion and initiative.

The ability to work under pressure and aspart of a team are equally important.

The Practice willsupport continuing education and professional development in the form ofattendance at study days, courses and with in-house training, as deemedappropriate for the benefit of both the individual and the Practice.

About us

Canterbury MedicalPractice's priority is to provide the highest standard of clinical care to the 24,000patients registered with the Practice as well as those from other practices whoare seen in our additional clinics.

We aim to work collaboratively with otherhealthcare providers and support organisations, to enable more patients to betreated in a primary care setting, closer to home.

We embrace a continuousimprovement ethos and strive to ensure that we are available to patients whenthey need a consultation.

We have a holistic approach to patient care and astrong training ethos within the practice with a team of medical andnon-medical educators as well as opportunities for non-clinical staff todevelop and progress.

provide high qualityclinical care

act with integrity andcomplete confidentiality

be courteous, approachable,friendly and accommodating

ensure we provide safe andeffective services and environments

to put patient care at thecentre of what we do

to maintain a motivated andskilled workforce

use feedback, monitoringand auditing to continuously improve our services

treat all patients and staff with dignity, respect andhonesty

Job responsibilities

Open up surgery, switching on clinicians PCs and ensuringeverything is set up for the day

Ensure building security, have thorough knowledge of doors,windows and alarms

Keep reception and waiting rooms areas tidy

Booking appointments face to face and over the phone andsignposting to ensure the patient is booked with the right person, in the rightplace at the right time

Checking patients in for appointments and directing to appropriatewaiting area

Receiving and recording requests for home visits, DN visits,telephone consultations and taking messages

Giving normal test results to patients or chasing up whennecessary

Access incoming emails via genericinbox , online consultations and web contacts signposting and taking all the appropriateactions

Work face-to-face as part of the CMP urgent care team currently basedat Ethelbert Road - to ensure triage andadministrative lists are dealt with appropriately

Completing patient registrations and adding details on to thecomputer when necessary

Supporting GP Links processes such as preparing notes for sendingoff, filing incoming notes and ensuring filed medical records are accuratelystored

Process patients change of address, numbers, etc.

Process prescription requests in accordance with practiceguidelines including filing prescriptions and recording in pharmacy book

Filing prescriptions and recording in pharmacy book

Handing completed repeat prescriptions to patients, checking nameand address

Receiving and recording payments for medicals, insurance reports,etc

Making sure there is good supply of, and printing when necessary,practice leaflets, new patient questionnaires, change of address forms etc

Monitoring the clinics and letting patients know when delays andclinicians when late visits, etc added

Completing DN referrals and emailing to referral centre

Helping to assist with general enquiries

Answer incoming calls in a timely manner as per practice protocol

Check room availability for all clinicians each day and ensurecheck in screen shows any changes

Be able to cover all care navigator roles as required includingextended hour surgeries

Have knowledge of and work in accordance with practice policiesand procedures

Pulling / filing notes as necessary

Scan and photocopy as required

Ensure post and clinical forms are correctly filed and waiting forcollection

Ensuring accurate recording of information using the practiceclinical systems

Ensuring effective handover of matters outstanding to the incoming receptionists at end of shift

Make sure post tray is cleared every evening

Contacting patients on the doctors behalf to arrange follow upappointments, prescription collections, test results etc

Ordering ambulances as and when required by the clinician

Chaperone for clinicians

Greeting visitors and asking them to sign the visitors book,informing appropriate managers / colleagues of their presence and, whennecessary, show or direct them to the appropriate place ensuring passes / fobsare returned on leaving CMP

Adding patient lists to the practice computer system for visiting consultants / therapists

Passing on correct contact information when patients enquire aboutnon CMP clinics

Taking deliveries or directing to relevant department

Any other duties commensurate with the role

The above list ofduties is not exhaustive and may be subject to change as deemed necessary

Person Specification

Qualifications

Good standard of education with good literacy and numeracy skills.

Up to date with mandatory and role specific training.

Experience

Good interpersonal and communication skills.

Highly organised and excellent attention to detail.

Time management and ability to prioritise workload.

Knowledge of EMIS Web Clinical System and Docman.

Ability to extract relevant information from conversations to pass on.

Ability to work autonomously.

Ability to follow policy and procedures.

Accuracy in recording data.

Good knowledge of Microsoft Office software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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