Care Navigator

This role is part time 25.5 hours per week - Monday 07 : 45 - 13 : 00 : Tuesday non working day : Wednesday 07 : 45 - 18 : 30 (to include 30 minute unpaid break) : Thursday 13 : 00 - 18 : 30 : Friday non working day : Saturday 08 : 45 - 13 : 15 :

Interviews will be held Wednesday 15th October.

The CareNavigator is primarily responsible for undertaking a wide range of receptionduties and the provision of general support to the wider multi-professionalteam. A sound professional working relationship willbe required with the GPs and staff working within the Practice. We are expanding the reception team and the rolerequires high levels of organisation and excellent interpersonal skills.

The role includes :

• Greeting and signpostingpatients
• Effective use ofthe appointments system, booking appointments and processing information
• Acting as thecentral point of contact for patients
• Liaising withmulti-professional team members and external agencies such as secondary care
• Familiarity withDocman and EMIS Web clinical software systems

Main duties of the job

The post requiresexcellent communication skills, high levels of organisation and attention todetail as well as the ability to exercise tact, discretion and initiative. The ability to work under pressure and aspart of a team are equally important.

The Practice willsupport continuing education and professional development in the form ofattendance at study days, courses and with in-house training, as deemedappropriate for the benefit of both the individual and the Practice.

About us

Canterbury MedicalPractice's priority is to provide the highest standard of clinical care to the 24,000patients registered with the Practice as well as those from other practices whoare seen in our additional clinics. We aim to work collaboratively with otherhealthcare providers and support organisations, to enable more patients to betreated in a primary care setting, closer to home. We embrace a continuousimprovement ethos and strive to ensure that we are available to patients whenthey need a consultation. We have a holistic approach to patient care and astrong training ethos within the practice with a team of medical andnon-medical educators as well as opportunities for non-clinical staff todevelop and progress.

provide high qualityclinical care

act with integrity andcomplete confidentiality

be courteous, approachable,friendly and accommodating

ensure we provide safe andeffective services and environments

to put patient care at thecentre of what we do

to maintain a motivated andskilled workforce

use feedback, monitoringand auditing to continuously improve our services

treat all patients and staff with dignity, respect andhonesty

Job responsibilities

The above list ofduties is not exhaustive and may be subject to change as deemed necessary

Person Specification

Qualifications

Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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