Technical Solutions Engineer

Note : Partly is headquartered in the UK, with a Product and Engineering base in Christchurch, and an early presence in San Francisco.

If you are not based in Christchurch, we will fly you to HQ for 2 weeks for onboarding, as well as 1 week per quarter for our “Season Openers” (we pay for your travel and accommodation). If you are relocating to Christchurch from NZ or from overseas, we can also assist with relocation costs.

Our story

Partly's mission is to connect the world's parts and we're doing that by building the first global platform for replacement parts, starting with auto parts. Our big vision is to accelerate the world towards a sustainable future where waste is eliminated and all replacement parts are universally searchable, accessible and available to all.

Founded by ex-Rocket Lab engineers, we utilise cutting-edge technology to solve challenging but exciting problems that make a huge impact in a $1.9 trillion industry. We've more than tripled our team over the last 12 months and expect to double in size again over the coming 12 months. We're a global team spanning both Europe and Australasia.

We provide a scalable digital infrastructure solution to some of the world's largest businesses and the most exciting startups. Partly's solutions are integrated across hundreds of companies globally, providing the backbone for cataloguing and managing parts online.

Our investors include Blackbird Ventures (Canva, CultureAmp etc.), Square Peg, Octopus Ventures, Icehouse, Peter Beck (Rocket Lab), Akshay Kothari (Notion Co-Founder), and Dylan Field (Figma Co-Founder).

We're continuing to build a world-class team and ensuring Partly is a place where people can do the best work of their lives. We're proud of the culture we've built at Partly, and our values are lived throughout every experience.

️ This role

Data in the automotive industry is scattered around the world in a variety of complex formats, and the fun part is in unifying these data into a single format that drives our clients' business.

The Technical Solutions Engineer will play an essential role in working with our customers to set them up for success. You'll communicate with clients across the globe and work cross-functionally with our Sales, Customer Success, Product, and Engineering teams.

You will be responsible for a whole process of data processing from collecting to transforming the data for our enterprise clients. It requires comprehensive data science, data engineering, and business knowledge.

You will report to Rob Simpson (Technical Solutions Manager).

What Will You Do

• Work with larger customers to deeply understand their business, and make sure they are set up for success. Solve root causes, and generalise structures for future customers.
• Build business cases based on available data
• Interpret, collect, ingest, transform, and map parts and vehicle data, generalise this for data transformation
• Communicate cross-teams to solve customer problems and ensure deadlines are met
• Act as the voice of the customer for our product team, by gathering, summarising and sharing the most pressing issues facing our customers
• Identify ways to provide customers with the information and answers they need before they have to ask the questions
• Rapidly learn, grow, and develop faster than the business, positioning yourself as a future leader at Partly
• ???? Your skills
• Experience with databases, data analysis, and data visualization
• Proficiency in SQL and Python (or similar programming languages used for data engineering)
• Experience with cloud platforms (AWS, GCP, or Azure) and data infrastructure management
• Detail-oriented, but systems thinker
• Obsessive over customer experience
• Driven by hitting targets and delighting customers
• Very strong verbal communicator and ability to build rapport
• Ability to build long-lasting relationships with current and future customers
• Bonus if you have experience or context around the Automotive parts space.
• ???? Benefits
• High trust, low process and no bureaucracy. We hire exceptional people whose judgment we trust. This means we proactively remove any process or rules that slow us down (for example, our expense policy is simply the “red face test”).
• Competitive base salary + equity. We offer competitive salaries and generous equity options for all full-time employees, ensuring everyone shares in the financial upside when we win.
• Flexible working hours . Choose when to work based on what time you’re most effective (no mandatory or set hours). We combine flexibility with an office-first approach (in cities where we have critical mass, i.e. London, Christchurch, Auckland).
• Focus Days. Two days per week, with zero meetings, dedicated solely to uninterrupted deep work
• Take time when you need it. We don’t ask questions or care if people have a negative leave balance. We work extremely hard and trust our team to take the time they need to recharge.
• Offices in Christchurch CBD and on Auckland’s Karangahape Road. We invest heavily in our offices (standing desks, healthy snacks, quality coffee, drinks on tap) to ensure they’re places people are excited by, where they build relationships and get their best work done.
• Learn from the best. Whether it’s during a ‘Lunch n Learn’ or hearing from a unicorn CEO at a Fireside chat, you’ll have the opportunity to constantly learn from the world’s best.
• Quarterly season openers & annual global offsite. Connect regularly at the nearest centralised location for a week of collaboration, big-picture planning and team events.
• Team connection. Monthly team lunches , celebrating our wins, happy hours and more!
• Parental leave and flexible return to work . Do what works for you. Primary carers can return with 4-day weeks (on 100% pay for the first 12 weeks). Secondary carers get 10 days full pay.
• Payroll Giving : We encourage generous giving and donate to the high-impact charities you support

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