Transport Manager

Position Responsibilities :

Direct activities related to dispatching, routing, and tracking transportation vehicles.

To manage and supervise the recruitment, training, conduct and work of staff, ensure staff are taught correct sales procedures.

To formulate and implement policies, procedures, goals, and objectives and monitor the Implementation schedule and policy changes.

To maintain a high level of customer service by ensuring that service standards are high and that complaints from customers about products or staff are quickly resolved

To draw up staff rosters

Keeping and evaluating records

Duties and Responsibilities :

Supervision of staff, this includes all drivers, their recruitment, hiring, times sheet, health and safety and working schedules on a daily basis.

Receiving customer orders

Handling of all client issues when they arise.

Negotiating with and invoicing clients for products and services

Investigate matters to verify and resolve customer or shipper complaints.

Negotiate and authorize contracts with equipment and materials suppliers, and monitor contract fulfillment.

Liaising and handling clients’ requirements for timing, volume and delivery of goods

Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, government regulations.

Supervise the implementation of all health and safety regulations including staff and  trucks

Organising and managing the maintenance of all trucks including roaduser charges, COF and vehicle servicing.

Managing of all food safety programs implemented by clients that deal with perishable products ensuring quality of product. This include storage, handling, temperature control and distribution.

Management of the company software including handheld devices, Back office data, dealing with distribution, runsheets, product ordering, credits and all claim associated with Clients.

Being responsible  for selection and procurement trucks, which includes gathering prices, operational benefits of all brands and all special equipment required to be fitted

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