Assistant Manager

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre. The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor‑made to our guests.

We are looking for an ambassador for Sofitel Auckland Viaduct Harbour as Assistant Manager. The ambassador should have an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

Your Purpose : You are the hotel’s maestro—quietly guiding the orchestra of guest arrivals, team dynamics, and first impressions, ensuring that every note of the luxury experience is flawlessly in tune.

Applications close : 31 May 2025

Job Description

• Support Daily Operations : Assist in managing the day‑to‑day Front Office, Portering, and Night Audit functions to maintain service standards, efficiency, and profitability.
• Customer Service Excellence : Help position the hotel as a market leader in personalised, customer‑focused service.
• Team Coordination : Participate in and help run weekly Front Office meetings while maintaining confidentiality on discussed matters.
• Guest Experience Management : Supervise guest arrivals and departures to ensure smooth check‑in / out and accurate room allocations.
• System and Reporting Accuracy : Ensure effective use of the Front Office system, maintaining data accuracy and generating necessary operational reports.
• Operational Liaison : Coordinate with Maintenance and manage lobby services (car parking, portering) to ensure prompt guest service and issue resolution.
• Performance Monitoring : Support night audit accuracy, assist in preparing monthly reports, and handle other tasks as directed by hotel management.

Qualifications

Additional Information

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