Team Lead (L1) - Families - Kaihautū ā-kapa

Mō te tūnga | About the role

You will be instrumental in managing and mentoring a trusted team who are passionate about the work that they do. You’ll have the opportunity to work cohesively with your team and our other experienced and driven Team Leads to lead, coach and develop your people to provide quality services and better customer outcomes.

In this varied role you will :

• Encourage innovation in your team; continually looking for opportunities to improve our services for customers, across all our channels and products.
• Actively coach your people and empower them to provide end-to-end customer service, enabling our ‘right from the start’ approach.
• Role model IR’s leadership behaviours and deliver on customer and performance outcomes.
• Act as a point of escalation or assistance to support resolution of complex issues to achieve better outcomes for IR and our customers.
• Focus on supporting your team to develop and build their capabilities; to support better business outcomes and ensure a positive employee experience.
• Support the health, safety, and wellness of your people.

Mōu | About you

• An ability to explain the ‘why’ behind our direction and decisions, so your people feel connected and know how their everyday work contributes to IR’s goals and outcomes.
• Strong leadership skills, including the ability to motivate and empower people through coaching when working within various mediums, . phones and web messages.
• A strong desire to learn and grow as a people leader.
• The ability to effectively design, plan, manage and integrate change.
• The ability to make effective decisions that consider the impacts and interdependencies.

Be part of our fast paced environment that is all about people. Put your capability and learning, experience, and passion into play to take your team further.

Mō mātou | About us

Te Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing of Aotearoa New Zealand. We do this by collecting and distributing money - we collect 80% of the Crown's revenue and distribute social support payments.

Customer and Compliance Services (CCS) is made up of two groups : Individuals and Business. Together we are a team of approximately 3,200 people, in sites across the country.

We are committed to keeping to the Treaty of Waitangi's guiding principles in our work for and with Māori customers and our employees, their whānau, hapū and iwi. Also important to us is how we work - our organisation continues to develop a culture which is customer-centric, intelligence-led, agile, and inclusive.

Our people make tax compliance simpler by giving support and providing confident, accurate advice around complex and global tax issues. We demonstrate Whanaungatanga, Manaakitanga and Mahi Tika in everything we do, so we can continue to make Aotearoa New Zealand an even better place to live and work.

We are the first point of contact for IR’s customers, from individuals through to families and local and international businesses. We provide tax technical and legal support for IR, and we’re connected to other agencies.

Hours of Work

The standard number of hours of work will be 75 hours 50 minutes per fortnight, to be worked between 8am and 6.15 Monday to Friday.

How to apply

Please apply online, attach a copy of your CV and Cover Letter of up to three pages that provides examples of the following :

• Your recent leadership experience
• Your recent experience in the management or integration of change
• Your recent experience in making effective decisions
• You recent experience managing the inputs and outputs of a workforce

Applications close at 5 pm on Sunday 30 June 2024.

For specific queries, please email the team at