Overview
Vacancy NoVN13944
Job Title : Integration Centre Technician
Office Location : NZ-Auckland
Alternative Office Location :
About the Role
We have a six month, fixed term opportunity for an Integration Centre Technician to support our team in delivering a large contract.
Our team build, configure and install all hardware and software into Westcon Groups products before being shipped to our customers and end users.
Responsibilities
- Build, configure, and install hardware from manufacturers in the Westcon Group vendor portfolio
- Install hardware and software / IOS into vendors\' kit
- Ensure all kit builds are completed as per the specified order
- Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
- Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems
- Provide a high level of customer service and problem solving with all clients in a constructive and professional manner
- Develop training materials and procedures, and / or train users in the proper use of hardware and software
Qualifications / Requirements
Experience working with Cisco and Palo Alto products an advantageBasic industry recognised certification preferred e.g. CCNA, CCNPDetailed technical knowledge and understanding of one or more of the following - Data Networks, Voice Networks, Convergence, SecurityStrong troubleshooting skillsDemonstrated ability to follow customer specific SOPs and staging document to ensure consistency in task executionHighly organised and efficient, with a proven capacity to remain focused and productive under pressureStrong interpersonal and communication skills; ability to build strong relationships quickly and effectively over the phone and strong written communication skillsPrevious experience in a customer service / delivery role / integration centreExcellent administrative skills with attention to detail, proactive follow-up and efficient time managementGeneral computer literacy and ability to use Office programs such as Outlook, MS Excel, MS Word and understanding of UnixAbout Us
At Westcon, we pride ourselves on being an employer of choice with a dynamic and professional team that values and invests in our staff. Our company culture is built on integrity, accountability, and success, fostering a supportive and inclusive environment. We offer continuous learning opportunities, career development, and health and wellbeing benefits.
Become part of an award-winning team where your contributions are recognised and valued. If you\'re ready to elevate join a close-knit team that values excellence and are looking for a contract opportunity we\'d love to hear from you!
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