Banking Specialist - Contact Centre

Overview

Banking Specialist - Contact Centre at Westpac New Zealand . Multiple opportunities in our Auckland CBD and Christchurch contact centres. Full time, permanent position with a rotational roster.

Responsibilities

• Listening and Advising : Provide tailored advice and solutions to meet customer needs, ensuring all information is collected in accordance with regulations and policies.
• Proactive Engagement : Identify new opportunities to offer further advice and solutions, helping customers achieve their financial aspirations and retaining our valuable clientele.
• Customer Interaction : Contribute to the success of the business and our customers through solution-focused interactions.
• Product Expertise : Offer the best customer advice and quality outcomes for existing and new customers through lending, insurance, and transactional products.
• Financial Guidance : Provide sound financial advice to ensure our products are suitable for helping customers reach their financial goals.
• Exceptional Customer Experience : Create a world-class customer experience by being empathetic, trusted, and knowledgeable.
• Growth Mindset : Develop a career path in the finance industry with a growth mindset.
• Time Management : Effectively prioritize your time while working in a fast-paced, agile environment.

What you will bring

Hours of Operation

Your ordinary hours of work are 7.5 hours per day between 8 : 00 am to 7 : 00 pm, Monday to Friday, and 8 : 00 am to 4 : 00 pm on Saturdays, totaling 37.5 hours per week.

Benefits

Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. We’re a place that values individuality and supports you to be your best self. We’re committed to diversity and encourage applicants from all backgrounds, including neurodiverse candidates and people with disabilities.

Apply

Apply today with your CV and Cover Letter.

Applications close : 1 October 2025.

#J-18808-Ljbffr