This job offer is not available in your country.

Regional Manager | MBIE Customer Service Centre, Central

Ministry of Business, Innovation and EmploymentPorirua, Wellington, New Zealand

2 days ago

Job description

Regional Manager | MBIE Service Centre, Central

Apply for the Regional Manager | MBIE Service Centre, Central role at the Ministry of Business, Innovation and Employment .

About the Role

A key leadership position responsible for regional operations of MBIE’s Central Service Centre, delivering services for Aotearoa and internationally.
An exciting position in a complex environment creating a culture of consistency, quality and providing customer focused information to support MBIE’s customers.
Porirua location – Permanent opportunity.
Salary : $132,417 - $160,472 + Kiwisaver + wellness benefits.

Responsibilities

Lead and manage the regional operations of the Central Service Centre to ensure consistent high‑quality service delivery.

Implement and monitor performance against KPIs and SLAs, identifying and resolving any service level drops.

Lead with intent to keep the service centre future‑focused, adaptable to emerging technologies such as AI and automation, and aligned with MBIE’s strategic direction.

Foster a culture of continuous improvement, incorporating tikanga Māori practices into daily operations.

Coach, mentor, and develop team leaders to make sound decisions and maintain service excellence.

Actively contribute to the improvement of the Service Centre's operating model, strategy, and business plan.

Oversee successful embedding of new business partners and work streams within the Service Centre.

Skills and Experience Required

Proven service centre experience at a senior level.

Demonstrated strategic insight and decision making, aligning regional service delivery with organisational goals.

Experience developing and implementing quality processes and strategies to improve productivity and delivery of excellent customer service.

Leading and monitoring successful service delivery within a Service Centre environment.

Demonstrated ability to lead, coach, mentor and motivate others, developing effective teams and achieving results.

In‑depth experience of service centre best practices and operational management approaches.

Proven ability to develop trust, credibility and strong relationships at all levels of the organization, and with stakeholders, managers and staff.

A relevant tertiary qualification or equivalent relevant experience in a customer‑facing service centre role.

Experience in a medium‑sized Service Centre with complex and diverse lines would be advantageous.

Must have the legal right to live and work in New Zealand.

About MBIE

MBIE's goal is to create a resilient and high‑performing economy that delivers real and ongoing quality of life for all New Zealanders.

People are at the heart of our mahi; our values shape our behaviours.

Mahi Tahi – Better Together

Māia – Bold and brave

Pae Kahurangi – Build our Future

Pono Me Te Tika – Own It

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi.

How to Apply

Applications close on Wednesday 22 October 2025.

When you are ready to apply, submit your CV and cover letter via our online process telling us why you’re the perfect fit for this role.

All applications must be submitted via our online process. We can’t wait to hear from you!

Email Fati Tagata at quoting ref MBIE / 18464 if you have any further questions.

Seniority level

Director

Employment type

Full‑time

Job function

Other

Industries

Government Administration

#J-18808-Ljbffr

Create a job alert for this search

Centre Manager • Porirua, Wellington, New Zealand

Related jobs

Promoted

Business Development Manager

DF LIFESTYLE LIMITEDUpper Hutt, Wellington, New Zealand

DeFuture Education — Together, We DeFine the Future.We connect learners with global opportunities and empower them to grow with purpose, confidence, and creativity through personalised guidance and...Show moreLast updated: 6 days ago

Promoted

Regional Manager | Mbie Customer Service Centre, Central

Ministry Of Business, Innovation And EmploymentPORIRUA, New Zealand

Regional Manager | MBIE Service Centre, Central.Apply for the Regional Manager | MBIE Service Centre, Central role at the Ministry of Business, Innovation and Employment. A key leadership position r...Show moreLast updated: 1 day ago

Promoted

Retail Manager

MC Admin GroupWellington, Wellington, New Zealand

New Zealand Moon Limited operate two small but busy mini marts in Wellington, serving our local community with a wide range of everyday essentials. To support our day-to-day operations, we are looki...Show moreLast updated: 20 days ago

Promoted

Senior Regional Business Administration Manager

Wellington-Altus Financial Inc.Wellington, Wellington, New Zealand

Senior Regional Business Administration Manager.Senior Regional Business Administration Manager.Founded in 2017, Wellington-Altus Financial (Wellington-Altus) is the parent company to Wellington-Al...Show moreLast updated: 30+ days ago

Promoted

General Manager - Service Delivery

RYHRNew Zealand

If you’re a senior leader who knows how to get the best out of people, shape services that actually work for whānau, and keep quality at the heart of everything, we’d like to talk.General Manager –...Show moreLast updated: 30+ days ago

Promoted

Regional Risk Manager - Central

WaikatodhbnewsroomWorkFromHome, Wellington, New Zealand

The role leads Line 2 risk management activities across your region, ensuring risks are identified, assessed, and managed in line with Health NZ's risk management policy and framework and within ri...Show moreLast updated: 9 days ago

D365 Regional Manager

ThetaWellington, Wellington, NZ

Quick Apply

Join our impressive Dynamics 365 team at Theta, one of New Zealand’s largest and most experienced, and play a key role in enabling our customers to achieve their fullest potential.Dive into a caree...Show moreLast updated: 30+ days ago

Promoted

General Manager - Sales

DatacomWellington, Wellington, New Zealand

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.The Genera...Show moreLast updated: 30+ days ago

Promoted

Real Estate Sales

REAP RecruitmentLevin, Manawatu / Wanganui, New Zealand

We are looking for additional successful Real Estate Salespeople to join the Award Winning team at Unique Realty Professionals. We are looking for additional successful.Award Winning team at Unique ...Show moreLast updated: 30+ days ago

Promoted

Customer Service Manager

Maruia Hot Springs LtdNew Zealand

Maruia Hot Springs is an award-winning hot springs eco-resort located in the center of the South Island 2.Christchurch and 45 minutes from Reefton in the heart of the Lewis Pass National Park.It is...Show moreLast updated: 17 days ago

Promoted

General Manager - Product - DataPay

DatacomWorkFromHome, Wellington, New Zealand

Datacom works with organisations and communities across New Zealand and Australia to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.Step into ...Show moreLast updated: 17 days ago

Promoted

Regional Sales Executive (Central)

SmarterDxWorkFromHome, New Zealand

Reporting to the Head of Sales, the primary responsibility of the Regional Sales Executive is introducing new hospitals and health systems to SmarterDx, moving these new and existing client opportu...Show moreLast updated: 17 days ago

Promoted

Regional Business Manager

Henry Schein One Asia PacificWorkFromHome, Wellington, New Zealand

Henry Schein One is on a mission to transform the dental industry in New Zealand with the launch of Dentally — our cutting-edge, cloud-based practice management software. Already trusted by over 80%...Show moreLast updated: 30+ days ago

Promoted

Territory Manager (Beef Market, Northland)

HalterWorkFromHome, Wellington, New Zealand

Farmers with Halter are writing the playbook for a world-first farming system, they are paving a new way of managing their land and animals, and in doing so, are unlocking more productive and susta...Show moreLast updated: 30+ days ago

Promoted

Business Development Manager - Northland Region Sales •

FarmlandsWorkFromHome, Wellington, New Zealand

Mō te whai waahi | About the opportunity.We’re looking for a resilient and results-driven Business Development Manager to drive growth intheAuckland / Northland region. This newly created role offers ...Show moreLast updated: 2 days ago

Promoted

Centre Manager

LHWomenLower Hutt, Wellington, New Zealand

The Lower Hutt Women’s Centre (the Women’s Centre) is looking for a Manager.In this role you will be responsible for managing the Centre, overseeing activities determined by our members, clients an...Show moreLast updated: 6 days ago

Promoted

Regional Risk Manager - Central

New Zealand GovernmentWellington, Wellington, New Zealand

Mō tēnei tūranga mahi | About this role • Central based • Permanent, Full TimeHealth New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million ...Show moreLast updated: 9 days ago

Regional Manager NZ

DecjubaNZ

YOUR DECJUBA JOURNEY STARTS HERE .We have a rare opportunity for an AMAZING retail leader to step onto the fashion stage as our . Auckland based Regional Manager.Reporting directly to the NZ Country...Show moreLast updated: 26 days ago