Craft Specialist - Process

About the Role

• The purpose of the Process Craft Specialist is to help mature and embed best practice process methodologies through the definition, entrenchment and continuous improvement of best practice methodologies, frameworks, tools, techniques, minimum standards and governance processes.
• The role works across Westpac New Zealand to grow and curate organisational knowledge in order to improve business wide performance. From understanding current state performance, through to using technical Process Mining skills to identify opportunities for improvement, this role will help guide Westpac to deliver on its key strategies.
• The Craft Specialist will provide specialist consultancy and coaching across Westpac while ensuring existing knowledge remains accurate and enduring.
• The Craft Specialist will proactively identify opportunities to optimise team delivery efficiency and quality for both the core team as well as the wider Westpac community.
• The Craft Specialist will engage internally and externally to ensure the Westpac Value Chains operate effectively to deliver value for our customer.
• The Craft Specialist will build and maintain tools and capability that improves the efficiency and effectiveness of team performance.

What will you bring?

Working at Westpac

Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Apply Now

Apply today with your CV and Cover Letter.

Applications Close 19 November 2025

Seniority level : Mid‑Senior level | Employment type : Full‑time | Job function : Management and Manufacturing | Industries : Banking

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