Family Store Collection And Delivery Coordinator

New Plymouth

Blend your excellent customer service, driving and logistics skills.

No two days are the same.

Want to join a great organisation AND make a difference in your community?

About the Family Stores

The Salvation Army has a nationwide network of over 130 Family Stores that sell a range of quality, donated goods and offer a free pick up of donations along with delivery of sold items.

The Taranaki Family Store Group provides a small truck service to support seamless customer service.

No two days are the same and we meet people from all walks of life.

About the Role

The Collection and Delivery Coordinator role is critical to our stores success and primarily responsible for ensuring donated goods are collected or delivered in an efficient, safe and timely way while providing an excellent customer / donor experience that leads to repeat visits.

Key Responsibilities

Providing excellent customer service to customers and donors

Complete collections and deliveries of goods in accordance with a daily schedule

Scheduling and planning of efficient routes to optimise processing operations in store

Loading, unloading, and stacking goods safely, and appropriately

Complete daily vehicle checks, ensuring the vehicle is maintained to a high standard

Compliant with policies and standard operating procedures, particularly health and safety

Contribute to general duties of the Family Stores as required.

Person Specification

Resilient, positive and people-oriented team player with a natural ability to relate to people from diverse backgrounds

A full, current, clean New Zealand driver's license, class 1 (motor vehicle) and confidence in operating and taking care of basic maintenance of a small truck (manual and auto) is essential

Have a collaborative approach and be a team player, as you work closely with your colleagues to achieve desired outcomes and targets

Physically fit and capable of regular heavy lifting - this is a daily part of the role

Self-managing, able to keep to task and re-prioritise as required whilst under pressure

Spatially aware with a quick thinking, logical and problem-solving mindset

A clear communicator, both verbally and written

Capable of using various retail and communications technology

An ethical approach to working in a respectful, honest and transparent way to build trust across the family stores, upholding the values of The Salvation Army.

Be comfortable working within set procedures but able to apply sound judgement when initiative is required.

Have the right to work in New Zealand.

All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance / police check.

Our Offer to You

An additional working week of Salvation Army leave awarded annually on 1 July

Free confidential counselling services to support your wellbeing

Subsidised flu vaccinations

Discounted Medical Insurance with Southern Cross

TSA discount card for discount with various retailers such as Beaurepairs, Noel Leeming, Placemakers and Torpedo7

Opportunities for growth and development

A varied and fast paced role

Enthusiastic team of likeminded people

The chance to make a difference in your community

A friendly, fun team to work with

A set monthly roster with opportunities for extra hours from time to time

Candidates should be adaptable, energetic, self-motivated and committed to our mission of 'caring for people, transforming lives and reforming society'.

Hours of Work

This is a Permanent / Part time role with 8 hours per week on a Saturday.

Please note, Family stores operate on public holidays.

Starting Salary

The starting salary for this role will be an hourly rate of $

The Salvation Army is proud to be an equal opportunity employer and believes workplaces thrive with diversity.

The Salvation Army is a worldwide evangelical Christian church and human service provider.

It is committed to caring for people, transforming lives and reforming society - all through the love of God shown in Jesus.

The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.

Apply now for this role or get more information by contacting Raman Singh.

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