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Customer Resilience & Credit Solutions Lead

Customer Resilience & Credit Solutions Lead

GenesisWaikato, Auckland, New Zealand
14 days ago
Job description

In The Moment, For The FutureAt Genesis, care shows up in so many ways.

We're a place where support runs deep, knowledge is shared freely, and people feel seen, heard, and valued.

Whether you're just starting out or bringing years of experience, you'll find a team that lifts you up and helps you thrive.

If you're looking for a workplace where wellbeing and belonging are part of the DNA, you've found it.What You'll DoStep into a leadership role where compassion meets commercial focus.

You'll guide our Credit Solutions team to deliver meaningful, practical outcomes for customers, while ensuring credit operations run smoothly and compliantly.

Some of the key responsibilities are : Lead tailored payment support strategies, including flexible plans and referrals to external servicesLeading a team who will proactively engage with at-risk customers, prioritising solutions that help maintain electricity supplyOversee credit collection activity, including debt referrals, write-offs, sales, and reportingLead, develop, and inspire the Manaaki Kenehi team to support vulnerable and medically dependent customersPartner across internal teams and manage third-party providers to deliver compliance, KPIs, and a customer-first experienceWhat You'll Bring3+ years' leadership experience in customer-centric environments.Proven success leading high-performing, multi-disciplinary teams.Strong commercial and financial acumen.A track record of optimising processes to drive efficiency and improvementsThe ability to navigate sensitive customer situations with empathy, professionalism and resilienceHow We'll Help You ThriveAt Genesis, we know that every moment matters - it's not just about the mahi today, it's also all the other benefits that set you up for a thriving future.Some Of Our Benefits IncludeSouthern Cross medical insurance, plus life, trauma and income protection insurances.Electricity and gas discounts and an extra 20 Power Shout hours per year.Up to 4% match on KiwiSaver contributions or 3% with our GenSaver allowance.Flexible working and leave options to support you to balance personal and professional needs.Annual wellbeing allowance, access to Best Doctors online service for you and your family and other wellbeing offerings.Career development opportunities and a supportive learning culture.We're proud of our strong culture, which makes Genesis a great place to work.

Ensuring our people are safe at work and can be themselves is crucial, this is reflected in our focus on safety and wellbeing.We believe embracing diversity, embedding equity and being intentional about inclusion are essential to making Genesis a strong, innovative workplace where different backgrounds, perspectives and ideas thrive.Ready to join us?

A role with purpose.

A team with heart.

A place where you can be yourself and do your best work - all while shaping the future of energy in Aotearoa New Zealand.

Ready to discover what's possible and how far you could go?

We'd love to hear from you.

This could be your moment, apply now!

Everyone's journey is different.

At Genesis, we understand that everyone has unique needs and experiences.

We're committed to creating a recruitment process that is fair, accessible, and inclusive for all.

If you require any adjustments or accommodations to participate fully in our hiring process, please don't hesitate to let us know.

We're here to support you every step of the way.Please note that your official position title will be Credit Solution Team Leader

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Customer Lead Customer • Waikato, Auckland, New Zealand

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