Customer Service Representative | Kaihapai Moni Oranga | Dunedin Contact Centre

The Ministry of Social Development

• Multiple, Permanent, Full-time positions available
• hours per week)
• Location : Dunedin
• Start date : 26th January
• Starting salary : $61,466 with annual salary progression

We are a high-energy, whanau-focused, and supportive team.

We work together to uplift and provide mana-enhancing support to clients over the phone.

Ko te mahi | What you'll be doing

In this role, you will be the first point of contact for clients, providing inbound phone support to people from diverse backgrounds, ages, and situations.

Your responsibilities will include :

Some calls may be difficult, as you'll be assisting people with essential needs.

At times, we may not be able to grant every request.

However, we focus on ensuring every client feels respected, listened to, and understood.

When possible, we will work together to find alternative solutions.

Ko to ahua | What you'll need to succeed :

Lead conversations with patience and empathy, ensuring callers feel heard and respected.

We encourage applicants to have strategies in place for managing their wellbeing and workload effectively, and we provide peer and team support to help you maintain this.

Regular attendance is essential to support our clients and maintain team service levels.

Please note : You will need to demonstrate strong emotional resilience and personal wellbeing management.

The role involves supporting clients who may be in challenging circumstances.

Your ability to remain calm, empathetic, and professional while navigating complex conversations will be essential to your success.

Tau e whai ai | What you will get in return

Learn about more of our employee benefits here : Employee Benefits

Nga Haora Mahi : Nga tumanakohanga | Work Hours : What to expect

You'll be rostered for 37 hours and 55 minutes per week over five days, between :

Our standard daily operating hours are between 7am and 6.15pm Monday-Friday and on Saturday 8 : 00am – 1 : 30pm.

We work on a no-surprises basis so you'll know your shifts well in advance.

As part of our role in supporting communities, we also respond to emergency events across Aotearoa.

This means you may need to be flexible and ready to assist when needed.

Need clarification?

Contact us if you would like to discuss reasonable accommodations to help you succeed in this role.

Me pehea te tuku tono | How to apply

To apply, click the 'Apply Now' button to upload your CV and complete the online application form.

Make sure your CV is up to date so we can understand your skills and experience and include a brief cover letter that talks to your current situation and what has drawn you to apply for the role.

You will also be asked to answer two application questions.

All applications must be made online.

If this is not possible or if you have any queries, please contact Alle at

Nga mohiohio rapu kaimahi hira, me nga ra hira | Important recruitment information and dates

We are working towards a tight deadline over the busy holiday period.

Please take notes of our key dates we are working towards.

Our team will be reviewing applications as they are received so we will encourage you to apply early.

Applications close : Midnight, Sunday 23rd November

You will have 48 hours to complete it from the time you receive it so please keep an eye on your emails as we will be sending these links to shortlisted candidates up until 27 November

Candidates must hold NZ Citizenship or a Permanent Resident visa at the time of application.

Verification of this will be required.

Position Description | He Whakaahuatanga Tunga :

Customer Service Representative | Kaihapai Moni Oranga Position Description

Salary | Utu-a-tau : $61,