Client Care Coordinator-Rover -Wellington Area

Overview

Here at Bay Audiology, our mission is to help people rediscover the joy of hearing. We offer a range of services, including hearing tests, hearing device fitting and maintenance, and ongoing support and care for our clients. Our Client Care Coordinators provide the first interaction with clients on their hearing journey, so an exceptional client care experience is vital. You will be part of a close knit team along with audiologists and clinic staff.

Role

Join our team as a Full-Time Roving Client Care Coordinator , working across our multiple clinics Monday to Friday, 8 : 30 AM – 5 : 00 PM.

You’ll need to be flexible and able to work across multiple locations in the Wellington Area, including (but not limited to) Upper Hutt, Lower Hutt, and other clinics as needed.

We're looking for someone who is adaptable, reliable , and ready to jump in where needed. A valid driver’s license and access to a vehicle is essential for this role.

Responsibilities

• Providing gold standard client care
• Responding to client enquiries
• Appointment management
• Consumable sales and invoicing
• Conducting hearing screening checks
• Hearing device repairs and troubleshooting

(Hearing screening and hearing aid repair experience is not necessary and full training is provided in these areas)

Who we're looking for

We are seeking people with a passion for customer care and who thrive on making a difference in the lives of others. You'll have great organisational, time management and communication skills and feel at home in a sales / retail environment. You will enjoy working in a passionate team and be comfortable with technology.

What's in it for you

Why choose us

We're at the forefront of innovative hearing care services, part of the global Amplifon Group, and we provide supportive leadership, and career pathway opportunities. Staff benefits include quarterly team bonuses based on performance along with discounted Southern Cross health insurance.

Sound like you? We would love to hear from you!

Apply online today with your covering letter and CV and let us know why you would like to join our Bay Audiology team.

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