Network / Helpdesk / Support Engineer

Overview

Posted on September 6, 2024 Posted by VpsCity

Job Description :

Are you an experienced IT professional eager for a new challenge in IT support? We have the perfect role for you!

Our company is seeking a skilled Network / Helpdesk / SupportEngineer to join our dynamic team on an ongoing basis. In this role, you’ll provide comprehensive help desk support across various IT systems, including Windows, cPanel, VoIP, LAN, wireless networks, and more. Your responsibilities will include network administration, updating and maintaining network monitoring tools, data centre activities, ticketing system updates, general server and network support, and on-call support as required.

As a Network / Helpdesk / SupportEngineer, you’ll work closely with our clients to ensure their IT systems operate smoothly. Excellent verbal and written communication skills are essential, as is a positive attitude and a commitment to going above and beyond to solve problems.

Responsibilities

• Network administration
• Updating and maintaining network monitoring tools
• Data centre activities
• Ticketing system updates
• General server and network support
• On-call support as required
• Collaborate with clients to ensure IT systems operate smoothly

Qualifications

Additional Requirements

The ideal candidate will have hands-on experience in IT support, with a solid understanding of networking, firewalls, and cloud infrastructure. You should be capable of designing, deploying, and supporting LAN / WAN / wireless technologies, and configuring and installing network devices such as Mikrotik, Arista, and Cisco routers, switches, firewalls, and servers. You will also manage data centre responsibilities, including fault-finding and performing hardware and software updates.

Additional Information

This job requires experience, please do not apply if you are a junior or have not done work in this environment.

Application Requirements

Eligibility : Only individuals with the right to live and work in New Zealand may apply for this role. You must be available for an interview in Auckland. Applicants should have NZ residency or a valid NZ work visa.

Please use the form below if you wish to apply for this role.

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