Medical Secretary / Patient Pathway Coordinator

OverviewMedical Secretary / Patient Pathway Coordinator at East Kent Hospitals University NHS Foundation Trust.

The closing date is 09 October 2025.Proactively coordinate patients through their treatment pathway ensuring a smooth process and compliance to National Cancer waiting time standards, National RTT compliance standard, diagnostic standards and any internal targets.Act as first point of contact on behalf of the consultant and the Trust and deal effectively with all enquiries from GPs, patients, other departments within the Trust and external stakeholders, in line with Trust Values.Main duties of the jobEffective management of the patient pathway, including booking follow up appointments, adhering to government standards.

Escalate issues where necessary.

Support the Operational Managers in achieving utilisation targets for outpatient clinics and timely recording of clinical outcomes.Manage clinical dictations on digital dictation or voice recognition systems and administer as required.

Transcribe consultant admin via audio.

Draw the consultants / doctor\'s attention to all incoming results, prioritising those which may require urgent clinical input.Undertake other clerical duties to ensure the smooth running of the office, including sorting post, photocopying, sending and receiving emails, answering telephone calls and dealing with enquiries, redirecting and relaying information as necessary.About usWe are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people.

Our vision is 'great healthcare from great people'.

Everything we do is guided by our values : 'People feel cared for, safe, respected and confident that we are making a difference'.

We have a new way of working at East Kent Hospitals, called 'We care'.

It\'s about empowering frontline staff to lead improvements day-to-day.

We\'re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country.

Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.Job responsibilitiesPlease scroll down to access the full Job Description and Person Specification located in Documents to download.If you have further queries please dont hesitate to contact the line manager using the contact details below.Person SpecificationEducationGCSE Maths and English at Grade C / Level 5 or aboveEvidence of further education or professional developmentExperience2 years experience in an administrative roleExperience of working in a busy, customer-service based roleExperience of working in a secretarial type rolePrevious or current NHS employmentSkillsMicrosoft Office including Word, Excel and OutlookAccurate typing, 50wpmKnowledge of NHS software, including PAS and SunriseFamiliarity with medical terminology and PTLsKnowledgeKnowledge of UK National Cancer StandardsDemonstrate the importance of working under pressure and adhering to deadlinesKnowledge of the demands of a cancer-service led rolePersonal / Professional AttributesAble to prioritise own workload and meet deadlines using own initiative.Good interpersonal skills and great team player.Customer Service Course NHS experience- to contribute to the improvement of the quality of service providerDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.East Kent Hospitals University NHS Foundation Trust

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