Principal Engineer - Voice Networks

OverviewNew Zealand Police is working with the community to make New Zealanders be safe and feel safe.

With over 13,000 staff, we provide policing services 24 hours a day, every day.

We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver 'Our Business' and achieve long-term change.Principal Engineer - Voice NetworksKeeping Police Communications "Loud and Clear"

• Based at Porirua
• Police Employee
• Permanent / Full time
• NAV
• JR
• Stand at the stern of the canoe and feel the spray of the future biting at your face.

Mo te tunga | About the role : The ICT Communications team ensures we have fit-for-purpose collaboration and communications technology solutions that support the realisation of our strategic objectives and enable 'Our Business'.

This role is responsible for maintaining and producing designs, product roadmaps, and strategies for NZ Police's voice and telephony infrastructure, including critical communication platforms and integrations with radio systems.

Reporting to the TPO Communications, you will provide a range of solution design and technical leadership services to support and enable our operational and business partners across the organisation.

NZ Police is embarking on a programme to modernise and strengthen our voice and collaboration environment, leveraging technologies such as Zetron ACOM Radio console, Mitel MiCCe, MX-One, Collaborations devices, Cisco CUCM and Cloud Contact Center platforms.

You'll play a key role in designing, integrating, and supporting these systems to meet operational and organisational needs.Key AccountabilitiesChampioning Voice Network Architecture and Design practices, focusing on mission-critical telephony, communications, and dispatch solutions.Providing high-level technical leadership across Zetron ACOM Radio Console, Mitel MiCCe, MX-One, Cisco CUCM and Cloud Contact Center platforms, ensuring interoperability and resilience.Delivering effective voice network architecture and design through impact assessments, option analysis, high-level designs, and assurance activities to inform decision-making.Developing and maintaining strategic voice architecture documentation, including component models, integration blueprints, product roadmaps, and standards.Collaborating with Service Providers and Network Operations teams on system lifecycle management, capacity planning, and complex fault resolution.Supporting Project Managers and business stakeholders to ensure proposed voice solutions align with NZ Police's technical strategy and operational needs.Contributing to a strong team culture by sharing knowledge, mentoring others, and promoting best practices in communications and collaboration systems design.What you'll bringWhilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.You bring proven expertise in voice networks and contact centre architecture, with a structured approach to planning and delivery.

You're confident communicating across all levels from business stakeholders and architects to operational teams and vendors.Key SkillsExtensive experience in the design and implementation of voice network and unified communications solutions (Zetron ACOM Radio Console, Mitel MiCCe, MX-One, Cisco CUCM and Cloud Contact Center).

Strong understanding of VoIP, SIP, call routing, session border controllers, and resilient telephony design, with practical application across dispatch systems, IP-based PBX platforms, unified communications, and cloud contact centre architectures.Experience in dispatch environments, particularly those integrated with radio or emergency communications systems, is a strong advantage.Experience designing and deploying voice solutions across on-premise and cloud environments, is a strong advantage.Current or previous industry certifications in either Mitel, Cisco CUCM, Cloud Contact Center platforms, or equivalent voice network architecture.Excellent verbal and written communication skills, with the ability to convey complex technical concepts clearly.This role is Individual Contributor / Emerging Leader level.

You can refer to Indicators for Success for further information on the requirements.Additional InformationTo view the position description for this role, please copy and paste the link into a new browser : police.govt.nz / sites / default / files / pd /

It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country.

Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.Your development is highly valued at NZ Police.

Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level.

We work hard to match you with work that will both play to your strengths and challenge you in new ways.The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities.

Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.Apply nowIf this position sounds like you, click apply now and submit a tailored CV.

You will be required to submit an application form.

Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.

For further information on the application process, please visit the official careers page.

All applications must be submitted online and will not be accepted directly via email.

All applicants must have the right to work in New Zealand.

If you are an internal applicant, you must apply internally through the police system.

You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

Please note : Deadline for applications is 3 : 00 pm on 11 November

Interviews are tentatively scheduled for late November

If you have any questions about this vacancy, please contact the provided email address.

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