Showroom Team Leader - Kerikeri

Overview

As a

Showroom Team Leader

, you'll be the trusted expert for our trade customers, guiding your team to deliver tailored product advice and exceptional service from the moment someone walks through the door.

You'll take ownership of the showroom's daily operations ensuring it's safe, well-stocked, and visually appealing while mentoring your team and upholding our customer first culture to create an experience that keeps customers coming back.

Responsibilities

Lead and motivate the showroom team to exceed customer service and sales targets

Provide expert product recommendations tailored to customer needs

Oversee merchandising, in-store advertising and promotional displays

Manage stock levels through regular cycle counts and coordinate with the Inventory team to ensure timely product ordering and optimal stock levels

Provide hands-on leadership through training, coaching, and ongoing support to empower the showroom team

Ensure the showroom is clean, safe, and well-presented at all times

Role Details

This is a permanent full-time role offering 40 hours per week Monday to Friday, based at our Kerikeri Branch.

About You

To succeed in this role, you will lead by example and have proven leadership experience that engages and encourages your team to do their best.

You enjoy working with others, take pride in putting customers first making every interaction a positive one and know how to bring out the best in others.

Key Qualifications & Skills

Leadership skills with the ability to inspire and support a team

Committed to delivering great service to everyone you meet

Communicate clearly both verbally and written with solid attention to detail

Bring fresh ideas and a bold approach to problem-solving to help achieve team and business goals

Take initiative to review how things are done and make improvements where needed

Previous experience in customer service and / or retail sales

Knowledge of building products or the construction industry is a bonus

Benefits & Opportunities

Competitive hourly rate and staff-buying privileges

Genuine development opportunities that come with being part of the wider Fletcher Building Group

Women in Sales initiative, a dedicated programme whose core focus is on providing opportunities to women in our network to upskill, learn, grow and achieve their personal and career aspirations

Health & Wellbeing initiatives including an Employee Assistance Programme

Join Us

We value diversity and encourage applications from all backgrounds.

Research shows that females and minority groups don't always apply for roles unless they match 100% of the requirements.

If this role interests you but you feel you don't quite fit, we encourage you to apply anyway.

We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment & Inclusion

Pre-employment checks include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely.

We are proud of the incredible diversity of people who make up our business!

As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.

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