Service Analyst - Application Support (Channels Apps Ops)

Service Analyst - Application Support (Channels Apps Ops)

This position requires exposure and experience to manage Project Delivery & the relevant Support Activities, for the scope under Channels, Document Mgmt, and Forms & Workflow.

Position Overview

This position requires exposure and experience to manage Project Delivery & the relevant Support Activities, for the scope under Channels, Document Mgmt, and Forms & Workflow.

Role & Responsibilities

Project Delivery

• Manages projects or multiple projects and drives cross functional teams in a structured and methodological manner to meet the business objectives.
• Plan and drive the required procurement activities including seeking the project scope and funding approval from the respective approving authority.
• Monitor and track project progress to resolve issues across different functions immediately and mitigates any potential risks early to avoid project failure.
• Work in collaboration and coordinate with business users, internal and external teams, and vendors to ensure project is successfully completed within budget & scope, on time and with quality.
• Provide regular progress update to key stakeholders and management and escape issues for resolution in a timely manner.
• Build partnership with internal and external stakeholders of projects.
• Articulate and influentially communicate to both internal and external stakeholders and work well in a team environment.
• See interconnections, anticipate operational issues across all parts of the projects and develop creative strategies to address them.
• Participate in annual work-planning and manage the estimation of budget of new demands.

Service Operations

Requirements

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