Team Leader Contact Centre

1 week ago Be among the first 25 applicants

Our ability to stand the test of time has been no coincidence. Being part of a business that’s constantly evolving, challenges us to adapt and think on our feet quickly. It’s a challenge that never ends and drives every individual in our team to make tomorrow better than today for our customers. At Qantas, we are known for our unique spirit, friendship, and can-do attitude. Working with our offshore team based in the Auckland CBD, you will feel like part of the whanau.

Job Description

• Exciting opportunity for a leadership role in a premium contact centre
• Enjoy the challenge of reimagining the customer experience in a fast-paced, operational environment
• Full-time position, working a rotating shift roster in a hybrid working environment

The Auckland Premium Contact Centre cares for the travel needs of more than 36 million passengers each year, assisting our customers and embodying the Spirit of Australia each and every day. As a team, we come together like no other, ensuring each other feel supported, included, and valued.

The Contact Centre Team Leader is responsible for leading and developing our frontline teams and engaging appropriate strategies to ensure a skilled and capable workforce. As a role model for Contact Centre Consultants, you will act as a mentor and coach for 10 - 15 direct reports to drive Team engagement, KPI’s, performance, attendance, capability, and competency.

You’ll have –

Why Qantas?

From born explorers to gifted engineers and those who like keeping people connected, you can find spirit in everyone who works at Qantas, and it's time to bring yours to ours. If you choose to hop on board, you'll join a team of over 26,000 across the globe, where creativity, diversity, and innovation are encouraged. Bring your spirit to ours and help your future take flight.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

If you’re up for achieving the impossible, register your interest and we’ll be in touch.

Please note : applications will only be considered for candidates who have the right to work in New Zealand without restriction or sponsorship.

Applications close : 11 : 59pm (AEST) on Sunday, 21st September.

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