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Head of CX & Insights
Talent ArmyWorkFromHome, Wellington, New Zealand1 day ago
Job descriptionGlobal remit with strategic influence Work from home options available Impact across data, product, GTM, and customer success Collaborative, ethics-driven culture Focused on privacy, transparency, and user empowerment Fast-scaling environment with high autonomy International leadership exposure @talent.army to learn more.
About the Company :
Our client is a fast-scaling SaaS business with a privacy-first ethos, delivering powerful analytics solutions to customers worldwide. Operating across key markets in Europe, North America, and beyond, they champion ethical digital experiences.
About the Role :
This senior leadership role owns the company’s global CX vision, driving customer journeys from trial to renewal with insight-led strategy and measurable impact. The focus is on turning behavioural and predictive data into actionable improvements across customer engagement, satisfaction, and lifetime value.
Skills & Experience :
- 10+ years in CX, Customer Success, or Insights leadership (B2B SaaS)
- Strong expertise in analytics, churn modelling, and CX technologies
- Track record designing scalable, localised journeys
- Experienced with Gainsight, HubSpot, Mixpanel or similar platforms
- Deep understanding of ethical, privacy-centric CX frameworks
- Skilled in cross-functional leadership and strategic influence
- Regional CX leadership experience (France, Germany, USA) is a plus
Why Work Here?
Closing Statement :
Ready to shape the future of data-led, ethical CX at global scale? Apply now or contact
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